54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Company

The star rating is the first thing customers see. Still, users take notice of other aspects also, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a 3rd of US customers.

Source: Statista

If A Business Takes Care Of Issues Rapidly And Efficiently, 95% Of Dissatisfied Customers Will Return To A Business

Clients do not anticipate you to be perfect. They do expect you to remedy things when they go wrong. If there's nothing else a company can do to resolve a concern, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

When Purchasing Home Electronic Devices, 88% Of Americans Claimed That Product Reviews Were The Most Influential Aspect

Statistics reveal that reviews were more successful than Television ads at 37%, social networks at 23% and display ads at 49%.

Source: Statista

67% Of Customers Suggest Reviews Are A "Very Important" Factor When Picking A Service Provider

Reviews have an enormous effect on their decision when clients have to choose a solution provider.

Source: DemandGenReport

60% Of Customers Consult Blog And Social Media Reviews On Their Cell Phones Prior To Shopping

In-store purchasing is influenced significantly by blogs and reviews on social networks. With men being twice as likely to be affected than women.

Reviews and rating statistics reveal people value the viewpoint of peers more than any other content.

Source: Collective Bias

82 Percent Of Consumers Go To Review Sites Since They Wish To Buy A Service Or A Product And Want To Get The Facts About Business Products And Services.

Review websites are places that customers go to get the truth about a business, service or product . Users come since they have currently formed a buying decision. The majority of them (89 percent) purchase within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal

More Than Half Of Individuals Aged 25 To 34 Wrote Reviews

According to Statista, the younger generations are unsurprisingly the more vocal ones.

Source: Statista

53% Of Customers Anticipate Businesses To Reply Within A Week To Unfavorable Reviews

Online review stats prove that 63% of client reviews stay without a response. That's regrettable, since those companies are losing consumers that way.

Source: Review Trackers

91% Of Businesses Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member

The 86% of businesses question the integrity of online reviews. However, they understand the massive effect user rankings have on their business. Unfavorable client or staff member reviews can influence 90% of job seekers.

Source: Career Arc

95 Percent Of Travelers Read Online Reviews Prior To Scheduling Travel Services

Leisure and business tourists alike check out reviews to form a viewpoint. Business travelers check out an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

89% Of Individuals Like To Read Reviews Using Their Smart Devices

Be it by means of an app or a mobile browser, people young and old prefer to read reviews on their smart phones.

Source: Statista

53 Percent Of Americans Consider Product Reviews And Scores As The Most Vital Part Of Online Shopping.

Today's buyers are wary and want the best bang for their buck. It's no surprise that they consider checking out reviews as a big part of the buying decision.

Source: Statista

Reviews Are The Third Most Influential Ranking Aspect For Google's Local 3 Pack

Review signals (quantity, diversity, etc.) represent 15.44% of Google's algorithm for local ranking.

Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking factors go for the local 3 pack.

Source: Moz

Negative Reviews Can Boost Conversion By Up To 85%

It sounds crazy, however negative reviews can be a positive force for users to devote more time on your site. According to online review stats, people spend more than 5 times as long on a site when they read negative reviews.

When there are a mix of negatives and positives, more than two thirds of users trust reviews more. An overwhelming 95 percent suspect censorship or faked reviews if there aren't any negative ones.

Source: Reevoo

15% Of Clients Don't Trust Businesses Without Online Reviews

No trust indicates no interactions. 15 percent of possible clients will not even consider working with a business they can't find opinions about.

Source: Statuslabs

Customers Might Spend 31 Percent More With A Business That Has Great Reviews

Focus on this statistic. The better other users explain your product or service, the more money you can charge and consumer review statistics show us precisely how much more.

Source: Martech Zone

86% Of Customers Would Think About Composing A Review For A Business

Your customers are your most important resource, and it's not just because of the cash they spend at your business. They will be ready to share it if you give them a good experience.

Source: Brightlocal