53% Of Customers Expect Companies To Answer Back Within A Week To Unfavorable Reviews

Online review stats show that 63% of consumer reviews stay without a reply. That's too bad, due to the fact that those businesses are losing consumers that way.

Source: Review Trackers

91% Of Millennials Rely On Online Reviews As Much As Friends And Family

Online review statistics position customers' reviews as the most credible source of recommendations. Online reviews generally carry the very same weight as recommendations from family and friends.

Source: Brightlocal

Unfavorable Reviews Can Boost Conversion By Up To 85 Percent

It sounds crazy, but negative reviews can be a positive force for users to spend more time on your website. According to online review stats, individuals devote more than five times as long on a site when they read negative reviews.

More than two-thirds of users trust reviews more when there are a mix of negatives and positives. If there aren't any negative ones, a frustrating 95 percent suspect censorship or faked reviews.

Source: Reevoo

61 Percent Of Regional Businesses Have A Typical Score Of 4 To 5 Stars

Generally two-thirds of businesses have great and awesome scores. Just 5% of companies have a ranking below 3 stars.

Source: Brightlocal

71% Of Millennials Search Customer Reviews Of Professional Services

More than half of all individuals in need of a professional service rely on online reviews.

According to online reviews stats, 59% used online reviews to pick a doctor or a lawyer.

Young people (age 18-35) are a lot more inclined to hire a professional based upon online reviews. Only 19% of millennials will think about employing a legal representative without any.

Source: Thomson Reuters

Because They Desire To Purchase An Item Or A Service And Desire To Get The Facts About The Businesses Items And Services, 82 Percent Of Customers Visit Review Sites.

Users come due to the fact that they have actually currently formed a purchase decision. The bulk of them (89 percent) purchase within a week of their visit.

Source: RevLocal

Facebook Reviews Impact More Than 50% Of Consumers' Buying Decisions

Facebook is currently the most popular social media which can likewise affect our purchasing decisions.

According to social media reviews statistics, Facebook impacts the majority of users' purchase decisions.

If it has positive reviews, Facebook reviews stats reveal that four out of 5 users are likely to trust a local business.

Source: RevLocal

70 Percent Of Consumers Choose To Learn About A Business Via Reviews And Posts, Instead Of Advertisements

Ads are all well and good, however it's worth trying a different approach as well. Reviews are without a doubt the best method to find the truth about a product or service.

Source: Statuslabs

If It Has Unfavorable Reviews As Well, 52% Of Consumers Trust An Item More

We already discussed the positive and negative reviews and their effect on customers. Nevertheless, all products have their faults, it raises red flags that perhaps the reviews are fake if all of a products reviews are favorable. People expect to see some negative reviews.

Source: Capterra

64% Of Americans Agree That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017

30 percent of customers who read consumer reviews, concur that it increases their buying confidence.

Businesses use the reviews to improve their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

A Lot Of Local Companies Have Approximately 39 Google Reviews

People like to share their experience after they've gone to a supplier. Online review trends reveal individuals prefer to comment if they had a favorable experience, rather than a average or unfavorable one.

Source: Brightlocal

If They Were Asked, 77% Of Consumers Would Certainly Post A Review

More than a 35% would leave a review to inform others about their customer encounter and 24% would undoubtedly direct their review to the business itself.

Over a 26% would want to post a review to assist other people with their decision making process.

Source: Podium

88% Of Executives View Reputation Risk As A Leading Business Issue

Reputation management statistics suggest a business's reputation does not affect just the customers. Prospective employees also take a look at scores and take a look at reviews.

Source: Deloitte

Consumer Reviews On Products Are Relied On Nearly 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other individuals viewpoints before they ever trust what the manufacturer says. The reason, producers' descriptions are basically ads.

Source: Martech Zone

If A Business Makes An Effort To Solve Problems Quickly And Effectively, 95% Of Unhappy Clients Will Go Back To A Business

Customers do not anticipate you to be perfect. When things go wrong, they do expect you to resolve things. If there's nothing else a company can do to fix a problem, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday