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The Majority Of Local Businesses Have Approximately 39 Google Reviews
People like to share their experience after they have gone to a vendor. Online review trends reveal people prefer to comment if they had a positive experience, rather than a average or unfavorable one.
Source: Brightlocal
53 Percent Of Americans Consider Item Reviews And Ratings As The Most Essential Part Of The Online Shopping Experience In 2018.
Today's consumers are smart and desire the best bang for their buck. It's no wonder that they consider checking out reviews as a big part of the purchasing decision.
Source: Statista
53% Of Customers Expect Businesses To Answer Back Within A Week To Unfavorable Reviews
Online review stats clarify that 63% of customer reviews stay without a reaction. That's regrettable, since those businesses are losing clients that way.
Source: Review Trackers
83 Percent Of Clients Don't Trust Advertising
The traditional channels to reach customers aren't as prominent as they utilized to be. A lot of users who no longer trust advertisements choose to take note of clients' suggestions online.
Source: Statuslabs
Customer Reviews On Products Are Trusted Nearly 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. People trust other individuals viewpoints before they ever trust what the maker says. The reason, producers' descriptions are essentially ads.
Source: Martech Zone
Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of United States Clients
24% of US shoppers consider reviews as 'exceptionally influential'.
To highlight the importance of online reviews and ratings, did you know that 81% of customers will pay more for a product with reviews and those exact same consumers are likewise happy to accept slower shipping times for such products.
Source: Turntonetworks
77% Of Buyers Don't Trust Reviews That Are Older Than Three Months
Customers don't care how great your product or service was in the past. Since they are relevant and fresh, is part of why online reviews matter.
Consumers know businesses lose their touch all the time, which is why the majority of them consider older reviews irrelevant.
It is for this reason that companies should to be continuously requesting reviews.
Source: Statuslabs
61% Of Regional Businesses Have An Average Rating Of 4 Or 5 Stars
Generally two-thirds of businesses have outstanding and awesome ratings. Only 5% of companies have a score listed below 3 stars.
Source: Brightlocal
Customers Checking Out Reviews On A Mobile Phone Are 127 Percent Most Likely To Make A Purchase Than Desktop Users
Mobile users prefer to get things done quicker. Buying decisions are made quickly.
Online reviews are certainly persuasive, yet online marketers haven't necessarily come to value the power of them.
Source: Martech Zone
30% Of Consumers Feel Comfortable With A Business Which Reacts To Online Reviews
Communicating with your clients develops trust. Even something as simple as reacting to their reviews and comments can make them feel valued.
As you might expect, clients who feel this way are ready to spend more cash with a company.
Source: Statuslabs
70% Of Customers Need To Read At Least 4 Reviews Before They Can Trust A Business
Four reviews may be too few. Many people read many more reviews to get an idea of how business is really doing. Do not depend upon that fact alone.
Source: Brightlocal
67% Of Customers Admit Reviews Are A "Extremely Important" Factor When Picking A Service Provider
When customers need to choose a solution provider, reviews have a massive effect on their decision.
Source: DemandGenReport