If A Company Makes An Effort To Solve Issues Quickly And Effectively, 95% Of Unhappy Customers Will Return To A Company

Consumers do not expect you to be perfect. When things go wrong, they do anticipate you to take care of things. If there's absolutely nothing else a company can do to deal with an issue, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

53% Of Americans Consider Product Reviews And Scores As The Most Crucial Part Of Online Shopping.

Today's consumers are smart and desire the best bang for their dollar. It's no surprise that they consider reading reviews as a huge part of the buying decision.

Source: Statista

73 Percent Of Customers Think Consumer Reviews Are More Important Than Star And Number Rankings

Online review stats make it clear people aren't pleased with ratings alone.

Written reviews make the stats appear more authentic which is what the would-be clients are trying to find. Practically a third of customers say composed reviews are the only feature that makes them believe the sites' reviews are helpful and pertinent.

Source: Fan and Fuel

If It Has Less Than A 4 Star Rating, More Than Half Of Consumers Will Not Use An Organisation

This stat is among numerous that highlight the importance of online ratings. Now that news of consumer satisfaction travels this quick, keeping your consumers happy is more crucial than ever.

57 percent of customers have actually searched for business with more than four stars in 2018, which is up from 48 percent in 2017.

Additionally, 11 percent looked only for companies with a best five star ranking.

Source: Brightlocal

95% Of Travelers Check Out Online Reviews Prior To Booking Travel Services

Leisure and business travelers alike check out reviews to form a viewpoint. Business travelers check out an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

Positive Reviews Motivate 68 Percent Of Customers To Use A Local Business

Since the large bulk of customers read reviews, you would want yours to be appealing to new consumers? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

83% Of Clients Do Not Trust Advertising

The standard channels to reach consumers aren't as prominent as they utilized to be. The majority of users who no longer trust advertisements pick to pay attention to clients' recommendations online.

Source: Statuslabs

30% Of Clients Feel Comfortable With A Company Which Reacts To Online Reviews

Keeping in touch with your consumers establishes trust. Even something like responding to their reviews and comments can make them feel valued.

As you might expect, clients who feel this way are happy to spend more cash with a business.

Source: Statuslabs

98% Of Yelp's Website Visitors Bought From A Business They Discovered On The Site

Generally, 142 million customers visit Yelp each month. If you have not claimed your free Yelp business page, this is as excellent a time as any.

Source: RevLocal

91% Of Companies Think The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member

The 86% of companies doubt the integrity of online reviews. Nonetheless, they realize the huge effect user rankings have on their business. Undesirable customer or employee reviews can influence 90% of job seekers.

Source: Career Arc

Reviews Shared On Twitter Can Grow Sales By 6.46%

Online review data reveal that reviews shared on Twitter, do more to grow sales than those on any other social media platform.

Source: Yotpo

Only 44% Of Local Businesses Have Actually Accepted Their Google My Business Listing

That's 56 percent of your competition that aren't making the most of their listing.

While business listings on the major review platforms are complimentary, a surprisingly low number of companies really make use of them.

Although we now understand why customer reviews are so effective, a lot of businesses apparently don't.

Source: LsaInsider

70% Of Consumers Prefer To Discover A Business By Means Of Reviews And Short Articles, Instead Of Advertisements

Advertisements are all well and good, but it deserves attempting a different approach as well. Reviews are by far the very best way to discover the truth about a product or service.

Source: Statuslabs

Because They Desire To Buy A Product Or A Service And Desire To Get The Facts About The Businesses Items And Services, 82% Of Consumers Visit Review Websites.

Users come since they have already formed a purchase decision. The bulk of them (89 percent) purchase within a week of their visit.

Source: RevLocal