53% Of Consumers Anticipate Companies To Answer Back Within A Week To Negative Reviews

Online review statistics show that 63% of customer reviews go on without a response. That's too bad, because those businesses are losing clients that way.

Source: Review Trackers

86 Percent Of Consumers Would Consider Writing A Review For A Business

Your clients are your most valuable resource, and it's not only because of the money they invest at your business. If you provide an excellent experience, they will want to share it.

Source: Brightlocal

Over Half Of Customers Will Not Utilize A Company If It Has Less Than A 4 Star Ranking

This stat is among many that highlight the value of online scores. Now that news of consumer satisfaction travels this quick, keeping your consumers happy is more important than ever.

57 percent of consumers have searched for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

11 percent looked just for businesses with a perfect five star score.

Source: Brightlocal

88% Of Executives Regard Reputation Risk As A Top Business Problem

Reputation management statistics indicate a business's reputation does not affect just the customers. Prospective employees also take a look at scores and take a look at reviews.

Source: Deloitte

Reviews Are The Third Most Influential Ranking Factor For Google's Local 3 Pack

Review signals (amount, variety, etc.) account for 15.44% of Google's algorithm for local ranking.

Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

67% Of Customers Suggest Reviews Are A "Extremely Important" Factor When Picking A Service Provider

Reviews have an enormous impact on their decision when clients have to choose a service provider.

Source: DemandGenReport

30% Of Consumers Feel Favorable To A Business Which Responds To Online Reviews

Corresponding with your consumers develops trust. Even something like responding to their remarks and reviews can make them feel appreciated.

As you may expect, clients who feel this way are going to spend more money with a business.

Source: Statuslabs

49% Of Customers Consider The Quantity Of Online Reviews As A Necessary Consideration Of Their Purchasing Decision

Customers value not just the quality or nature of the reviews, however they consider their quantity and recency too.

The share of clients, who pay attention to the variety of reviews is presently at 46%.

Source: Brightlocal

Negative Reviews Can Increase Conversion By Up To 85 Percent

It sounds insane, however negative reviews can be a positive factor for users to spend more time on your website. According to online review statistics, individuals devote more than five times as long on a site when they read negative reviews.

More than two-thirds of users trust reviews more when there are a mix of negatives and positives. An overwhelming 95% suspect censorship or faked reviews if there aren't any unfavorable ones.

Source: Reevoo

95% Of Travelers Read Online Reviews Prior To Scheduling Travel Services

Leisure and business tourists alike check out reviews to form a viewpoint. Business tourists read an average of 5 reviews vs. 6-7 for leisure tourists.

Source: Trust You

Just 44 Percent Of Local Companies Have Accepted Their Google My Business Listing

That's 56% of your competition that aren't taking advantage of their listing.

While business listings on the significant review platforms are free, a remarkably low number of businesses actually utilize them.

Although we now know why consumer reviews are so effective, most businesses obviously do not.

Source: LsaInsider

15% Of Clients Do Not Trust Businesses Without Having Online Reviews

No trust indicates no interactions. 15% of possible consumers will not even think about working with a company they can't discover opinions about.

Source: Statuslabs

If It Has Unfavorable Reviews As Well, 52% Of Consumers Trust A Product More

We already discussed the negative and positive reviews and their result on consumers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that maybe the reviews are phony. People expect to see some negative reviews.

Source: Capterra