The Majority Of Customers Aged 25 To 34 Posted Reviews

According to Statista, the younger generations are clearly the more vocal ones.

Source: Statista

If A Business Makes An Effort To Solve Issues Rapidly And Effectively, 95% Of Dissatisfied Customers Will Go Back To A Company

Customers do not expect you to be perfect. When things go wrong, they do anticipate you to deal with things. If there's nothing else a business can do to fix a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

71% Of Millennials Browse Customer Reviews Of Expert Services

More than half of all individuals in need of a professional service turn to online reviews.

According to online reviews stats, 59% utilized online reviews to select a medical professional or a legal representative.

Young people (age 18-35) are a lot more inclined to employ a professional based upon online reviews. Just 19% of millennials will consider working with a lawyer without any.

Source: Thomson Reuters

72% Of Customers Won't Take Action Before They Check Out Some Reviews

Irrespective of how alluring your marketing is, you still need consumer reviews. There's no way around it. Clients are still ready to hear you out, however they rely on other individuals more.

Source: My Testimonial Engine

More Than 4 Negative Reviews About A Company Or Service May Reduce Sales By 70%

One negative review is enough for 35 percent of a site's visitors to choose not to purchase. Three negative reviews can cost a business 59% less sales.

Obviously, they can be compensated by the sheer number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

83% Of All Young Customers Were Asked To Submit A Review Recently

Of those asked, 80% of clients did give a review. Overall, businesses have asked 66% of all clients to submit a review on their company.

Source: Brightlocal

63.6 Percent Of Consumers Go To Google To Read Reviews Of A Business

Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) behind.

When it comes to trust, these online review statistics reveal the general popularity of a site can just go so far.

Source: Review Trackers

US Consumers Consider "Product Performance" To Be The Most Helpful Detail In Product Reviews

When individuals read reviews, they focus on various aspects of the shopping experience. But according to online review stats, 60% of them are most interested in the item's performance.

Customer satisfaction, product quality and quality in time are the next couple of considerations for more than 50% of US consumers.

Source: Statista

83 Percent Of Consumers Do Not Rely On Advertising

The traditional channels to reach clients aren't as prominent as they used to be. Most users who no longer trust ads choose to pay attention to consumers' recommendations online.

Source: Statuslabs

A Solitary Business Review Can Raise Its Conversions By 10 Percent

Online review statistics reveal user-generated material can do wonders in terms of conversions.

A single review can have an enormous effect on your business.

A hundred reviews can boost your conversion rates by as much as 37%. 2 hundred can supply a mind-blowing 44% increase.

Source: RevLocal

Consumer Reviews On Items Are Trusted Nearly 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. People trust other individuals viewpoints before they ever trust what the producer states. The reason, producers' descriptions are essentially advertisements.

Source: Martech Zone

74 Percent Of Local Businesses Have At Least One Google Review

A single review is far from enough to enhance your site's SERP ranking.

Looking at online rankings statistics, we learnt that a company needs to have an average of 40 reviews before people "Award" it with a star.

Source: Brightlocal

73% Of Consumers Think Customer Reviews Are More Crucial Than Star And Number Rankings

Online review data make it clear individuals aren't pleased with scores alone.

Client reviews make the stats appear more authentic which is what the prospective customers are looking for. Nearly a 3rd of consumers state composed reviews are the only function that makes them believe the websites' reviews are pertinent and helpful.

Source: Fan and Fuel

52% Of Consumers Rely On A Product More If It Has Negative Reviews Too

We already touched upon the positive and negative reviews and their impact on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that maybe the reviews are fake. Consumers anticipate to see some negative reviews.

Source: Capterra

53% Of Consumers Anticipate Companies To Answer Back Within A Week To Negative Reviews

Online review statistics reveal that 63% of consumer reviews go on without a reaction. That's too bad, since those businesses are losing clients that way.

Source: Review Trackers