70% Of Consumers Need To Check Out A Minimum Of 4 Reviews Before They Can Rely On A Business

Four reviews may be too few. Most people read a lot more reviews to get a clear view of how business is actually doing. Don't depend upon that fact alone.

Source: Brightlocal

If A Company Manages To Fix Issues Rapidly And Efficiently, 95% Of Unhappy Customers Will Go Back To A Company

Consumers don't expect you to be perfect. When things go wrong, they do anticipate you to remedy things. If there's nothing else a company can do to deal with an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

77% Of Clients Would Undoubtedly Submit A Review If They Were Asked

More than a 35% would submit a review to educate others about their consumer encounter and 24% would certainly direct their review to the business itself.

Over a 26% would be willing to submit a review to help other people with their decision making process.

Source: Podium

Many Local Businesses Have An Average Of 39 Google Reviews

People like to share their experience after they have visited a vendor. Online review trends reveal people choose to comment if they had a positive experience, rather than a unfavorable or average one.

Source: Brightlocal

Almost All Consumers, Who Use Online Reviews, Read Them Early On In The Buying Process

Let's say you wish to buy a new car and there are a number of models which fit your criteria. How do you select the very best one for you? Well, you read online reviews.

With the help of other customers, you quickly decide on a model that works for you. That's how favorable reviews transform consumers into clients.

Source: Consumer Affairs

Reviews Are The Third Most Influential Ranking Element For Google's Local 3 Pack

Review signals (amount, diversity, etc.) account for 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

98% Of Yelp's Visitors Purchased From A Business They Found On The Site

Normally, 142 million consumers visit Yelp each month. This is as great a time as any if you haven't claimed your free Yelp business page.

Source: RevLocal

Favorable Reviews Encourage 68% Of Customers To Use Local Businesses

Given that the vast bulk of consumers read reviews, you would want yours to be appealing to new consumers? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Reviews Published On Twitter Can Help Increase Sales By 6.46 Percent

Online review stats reveal that reviews shared on Twitter, do more to increase sales than those on any other social media platform.

Source: Yotpo

88% Of Executives View Reputation Risk As A Leading Business Concern

Reputation management statistics show a business's reputation doesn't affect just the clients. Prospective employees also take a look at scores and read reviews.

Source: Deloitte

89% Of Customers Review A Businesses Reactions To Reviews

Not only do many shoppers read the review replies, 30% of them value them highly. Practically 96% read the reactions to their own reviews.

Source: Brightlocal

82% Of Customers Go To Review Websites Because They Wish To Purchase An Item Or A Service And Want To Get The Facts About The Businesses Services And Products.

Review sites are places that customers go to get the facts about a service, product or business. Users come due to the fact that they have actually already formed a buying decision. The bulk of them (89 percent) buy within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal