89% Of Consumers Browse A Companies Reactions To Reviews

Not only do most customers read the review replies, 30% of them hold them in high regard. Practically 96% read the responses to their own reviews.

Source: Brightlocal

91% Of Millennials Rely On Online Reviews As Much As Loved Ones

Online review stats place consumers' reviews as the most trustworthy source of recommendations. Online reviews normally carry the exact same weight as suggestions from friends and family.

Source: Brightlocal

The Typical Review Word Count Has Become 65% Much Shorter Since 2010

In the present day reviews are much shorter, easier, and more straight to the point. The word count of a review in 2019 is comparable to that of tweet on twitter.

Source: Review Trackers

If It Has Negative Reviews As Well, 52% Of Customers Trust An Item More

We already discussed the negative and positive reviews and their result on customers. Nevertheless, all products have their faults, it raises red flags that perhaps the reviews are fake if all of a products reviews are positive. Customers expect to see some unfavorable reviews.

Source: Capterra

89% Of Shoppers Like To Read Reviews Using Their Mobile Phones

Be it via an app or a mobile browser, customers choose to read reviews on their phones.

Source: Statista

83% Of All Younger Customers Were Asked To Leave A Review Recently

Of those asked, 80% of consumers did give a review. In general, companies have actually asked 66% of all clients to leave a review on their company.

Source: Brightlocal

67% Of Customers Say Reviews Are A "Extremely Crucial" Factor When Picking A Solution Provider

Reviews have a huge effect on their decision when customers have to choose a service provider.

Source: DemandGenReport

Many Best-selling Items Have An Average Ranking Of 4.2 To 4.7

You can't make everybody pleased, which is why perfect 5 star ratings are suspicious. Someone always has a bit of a gripe. That's why it is unnatural to get perfect 5 star scores. Sometimes a lower rating actually helps your overall rating.

According to client rating stats, conversion rates begin to reduce as rankings rise above 4.7.

Source: Spiegel Research Center

73 Percent Of Consumers Think Written Reviews Are More Crucial Than Star And Number Rankings

Online review data make it clear people aren't pleased with ratings alone.

Customer reviews make the statistics appear more genuine which is what the potential clients are looking for. Nearly a 3rd of customers state written reviews are the only feature that makes them believe the sites' reviews are beneficial and relevant.

Source: Fan and Fuel

American Shoppers Consider "Product Performance" To Be The Most Valuable Information In Product Reviews

When individuals check out reviews, they focus on various elements of the shopping experience. However according to online review stats, 60% of them are most thinking about the item's performance.

Client satisfaction, product quality and quality over time are the next couple of factors to consider for more than 50% of USA customers.

Source: Statista

98 Percent Of Yelp's Website Visitors Purchased From A Business They Found On The Site

Typically, 142 million customers go to Yelp on a monthly basis. This is as great a time as any if you have not claimed your totally free Yelp business page.

Source: RevLocal

64% Of Americans Concur That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017

30 percent of consumers who read customer reviews, concur that it increases their buying confidence.

Organizations use the reviews to improve their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

If They Were Asked, 77% Of Consumers Would Most Likely Post A Review

More than a 35% would submit a review to educate others about their customer experience and 24% would undoubtedly direct their review to the company itself.

Over a 26% would be willing to post a review to assist other individuals with their choice making process.

Source: Podium

95% Of Unhappy Consumers Will Go Back To A Company If A Business Takes Care Of Issues Rapidly And Efficiently

Customers do not expect you to be perfect. When things go wrong, they do expect you to remedy things. If there is absolutely nothing else a company can do to deal with a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

Reviews Shared On Twitter Can Increase Sales By 6.46%

Online review statistics reveal that reviews shared on Twitter, do more to grow sales than those on any other social network.

Source: Yotpo

Facebook Reviews Affect More Than 50 Percent Of Consumers' Buying Decisions

Facebook is presently the most popular social media which can likewise affect our buying preferences.

According to social reviews data, Facebook impacts more than half of users' purchase choices.

If it has positive reviews, Facebook reviews stats expose that 4 out of 5 users are likely to rely on a local business.

Source: RevLocal