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89% Of Buyers Prefer To Read Reviews On Their Smartphones
Be it through an app or a mobile web browser, individuals prefer to read reviews on their smart phones.
Source: Statista
89% Of Consumers Review A Businesses Replies To Reviews
Not only do most individuals check out the review replies, 30% of them value them highly. Practically 96% read the feedback to their own reviews.
Source: Brightlocal
If A Business Makes An Effort To Resolve Issues Rapidly And Effectively, 95% Of Unsatisfied Customers Will Go Back To A Business
Consumers don't expect you to be perfect. When things go wrong, they do expect you to fix things. If there's nothing else a business can do to deal with an issue, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
Just 44% Of Local Businesses Have Actually Accepted Their Google My Business Listing
That's 56 percent of your competitors that aren't making the most of their listing.
While business listings on the significant review platforms are complimentary, a remarkably low number of companies actually make use of them.
Although we now know why client reviews are so powerful, most businesses apparently don't.
Source: LsaInsider
95 Percent Of Travelers Check Out Online Reviews Prior To Booking Travel Services
Leisure and business travelers alike read reviews to form a viewpoint. Business travelers check out an average of 5 reviews vs. 6-7 for leisure travelers. 59percent of all travelers report that they read reviews 'always' or 'very frequently'.
Source: Trust You
Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of USA Clients
24% of US buyers consider reviews as 'incredibly influential'.
To illustrate the significance of online reviews and scores, did you understand that 81% of consumers will pay more for a product with reviews and those same consumers are also happy to accept slower shipping times for such products.
Source: Turntonetworks
30% Of Consumers Feel Positive About A Business Which Responds To Online Reviews
Keeping in touch with your clients builds their trust. Even something easy like responding to their remarks and reviews can make them feel valued.
As you might anticipate, clients who feel this way are ready to invest more cash with a company.
Source: Statuslabs
61 Percent Of Regional Businesses Have A Typical Rating Of 4 Or 5 Stars
Generally two-thirds of businesses have excellent and good scores. Just 5% of businesses have a rating listed below three stars.
Source: Brightlocal
53% Of Customers Anticipate Businesses To Respond Within A Week To Unfavorable Reviews
Online review statistics prove that 63% of client reviews go on without a reply. That's regrettable, because those businesses are losing clients that way.
Source: Review Trackers
Software Reviews Impact Over 98 Percent Of All Purchasers
18% of software purchasers consider reviews to be a necessary factor in the purchase procedure. Software application reviews have no effect whatsoever on just 2% of customers. Two thirds of them read more than 6 reviews to make up their mind and 14% of them read more than 20 reviews.
Source: Capterra
Online Reviews Affect 67.7% Of Consumer Purchasing Decisions
More than two-thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
67% Of Consumers Claim That Reviews Are A "Extremely Important" Factor When Choosing A Solution Provider
When clients need to pick a service provider, reviews have a massive effect on their decision.
Source: DemandGenReport
Reviews Shared On Twitter Can Improve Sales By 6.46%
Online review stats reveal that reviews shared on Twitter, do more to grow sales than those on any other social media platform.
Source: Yotpo
49 Percent Of Consumers Consider The Number Of Online Reviews As An Important Consideration Of Their Buying Decision
Consumers value not just the quality or nature of the reviews, but they consider their number and recency too.
The share of customers, who pay attention to the variety of reviews is currently at 46 percent.
Source: Brightlocal
Online Item Reviews About An Item Can Improve Its Conversion Rate By More Than 270%
User review stats reveal the purchase possibility for an item with 5 reviews is 270% higher than the same item without reviews.
Source: Spiegel Research Center