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53% Of Consumers Expect Businesses To Answer Back Within A Week To Negative Reviews
Online review statistics reveal that 63% of consumer reviews remain without a reply. That's regrettable, due to the fact that those companies are losing clients that way.
Source: Review Trackers
Online Product Reviews About An Item Can Raise Its Conversion Rate By More Than 270%
User review stats show the purchase probability for an item with five reviews is 270 percent higher than the same item without reviews.
Source: Spiegel Research Center
Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of American Consumers
24% of US buyers consider reviews as 'exceptionally influential'.
To highlight the significance of online reviews and ratings, did you understand that 81% of customers will pay more for an item with reviews and those very same consumers are likewise ready to accept slower shipping times for such products.
Source: Turntonetworks
61% Of Regional Businesses Have A Typical Score Of 4 To 5 Stars
Overall two-thirds of companies have great and exceptional ratings. Just 5% of businesses have a rating below three stars.
Source: Brightlocal
88% Of Americans Revealed That Product Reviews Were The Most Influential Factor When Buying Home Electronic Devices
Data reveal that reviews were more beneficial than TV ads at 37%, social media at 23% and display advertisements at 49%.
Source: Statista
82 Percent Of Customers Check Out Review Sites Because They Want To Purchase A Service Or An Item And Wish To Get The Truth About Business Product Or Services.
Review sites are places that customers go to get the facts about a service, item or business. Users come because they have already formed a buying decision. The majority of them (89%) purchase within a week of their visit. And 29 percent do so within 24 hours.
Source: RevLocal
63.6% Of Consumers Go To Google To Read Reviews Of A Business
Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) at the bottom of the list.
These online review stats reveal the basic appeal of a site can only go so far when it concerns trust.
Source: Review Trackers
Almost All Customers, Who Utilize Online Reviews, Read Them Early On In The Purchasing Process
Let's say you wish to purchase a new car and there are numerous models which fit your requirements. How do you choose the best one for you? Well, you read the reviews.
With the help of other people, you manage to pick a model that works for you. That's how positive reviews transform consumers into customers.
Source: Consumer Affairs
89% Of Shoppers Like To Read Reviews On Their Cell Phones
Be it via an app or a mobile browser, individuals choose to read reviews on their mobile phones.
Source: Statista
15% Of Users Don't Trust Businesses Without Having Online Reviews
No trust indicates no interactions. 15 percent of potential customers will not even consider doing business with a business they can't find viewpoints about.
Source: Statuslabs
Most Local Companies Have An Average Of 39 Google Reviews
People like to share their experience after they have gone to a vendor. Online review trends show people prefer to comment if they had a favorable experience, instead of a average or unfavorable one.
Source: Brightlocal