If It Has Negative Reviews As Well, 52% Of Customers Trust An Item More

We already touched upon the negative and positive reviews and their impact on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that maybe the reviews are fake. Customers expect to see some negative reviews.

Source: Capterra

Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of American Customers

24% of US shoppers consider reviews as 'very influential'.

To highlight the importance of online reviews and scores, did you know that 81 percent of customers will pay more for an item with reviews and those exact same customers are also willing to accept slower shipping times for such products.

Source: Turntonetworks

More Than Half Of Consumers Will Not Utilize A Service If It Has Less Than A 4 Star Rating

This stat is among numerous that show the value of online rankings. Now that news of customer fulfillment travels this quick, keeping your clients happy is more crucial than ever.

57 percent of consumers have searched for companies with more than 4 stars in 2018, which is up from 48% in 2017.

11 percent looked only for services with an ideal five star score.

Source: Brightlocal

Online Product Reviews About A Product Can Increase Its Conversion Rate By A Whopping 270 Percent

User review statistics reveal the purchase likelihood for a product with five reviews is 270% higher than the exact same product without reviews.

Source: Spiegel Research Center

67% Of Consumers Claim That Reviews Are A "Extremely Crucial" Factor When Picking A Solution Provider

Reviews have an enormous impact on their decision when customers have to choose a service provider.

Source: DemandGenReport

95% Of Dissatisfied Consumers Will Return To A Company If A Business Makes An Effort To Solve Issues Rapidly And Effectively

Clients do not anticipate you to be perfect. When things go wrong, they do expect you to resolve things. If there is nothing else a business can do to deal with an issue, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

53% Of Consumers Expect Companies To Answer Back Within A Week To Negative Reviews

Online review statistics prove that 63% of consumer reviews go on without a reply. That's too bad, due to the fact that those businesses are losing clients that way.

Source: Review Trackers

88% Of Executives View Reputation Risk As A Top Business Issue

Reputation management stats indicate a company's reputation doesn't impact simply the clients. Prospective team members also look at ratings and read reviews.

Source: Deloitte

Consumer Reviews On Items Are Trusted Almost 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other peoples viewpoints before they ever trust what the maker states. The reason, makers' descriptions are basically advertisements.

Source: Martech Zone

54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Company

The star ranking is the first thing customers see. Still, users take notice of other elements as well, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a 3rd of American consumers.

Source: Statista

30% Of Clients Feel Positive About A Business Which Reacts To Online Reviews

Communicating with your customers develops trust. Even something as basic as responding to their remarks and reviews can make them feel appreciated.

As you might anticipate, customers who feel this way are more willing to invest more cash with a business.

Source: Statuslabs

83% Of All Young Clients Were Asked To Post A Review Recently

Of those invited, 80% of clients did post a review. Overall, companies have actually asked 66% of all customers to submit a review on their company.

Source: Brightlocal

The Majority Of Individuals Aged 25 To 34 Gave Reviews

According to Statista, the more youthful generations are seemingly the more opinionated ones.

Source: Statista

Online Reviews Affect 67.7% Of Consumer Purchasing Decisions

More than two-thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

US Shoppers View "Product Performance" To Be The Most Valuable Detail In Product Reviews

They focus on different elements of the shopping experience when individuals read reviews. However according to online review stats, 60% of them are most thinking about the product's performance.

Client satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of USA customers.

Source: Statista

Just 44% Of Local Businesses Have Claimed Their Google My Business Listing

That's 56 percent of your competitors that aren't taking advantage of their listing.

While business listings on the significant review platforms are totally free, a remarkably low number of businesses in fact utilize them.

Although we now understand why customer reviews are so effective, many businesses apparently don't.

Source: LsaInsider