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53% Of Customers Expect Companies To Answer Back Within A Week To Negative Reviews
Online review statistics clarify that 63% of customer reviews stay without a reply. That's regrettable, because those companies are losing customers that way.
Source: Review Trackers
73% Of Customers Believe Consumer Reviews Are More Vital Than Star And Number Scores
Online review stats make it clear people aren't pleased with scores alone.
Consumer reviews make the statistics appear more genuine which is what the potential clients are trying to find. Practically a 3rd of customers say written reviews are the only function that makes them think the websites' reviews are appropriate and beneficial.
Source: Fan and Fuel
98% Of Yelp's Website Visitors Bought From A Business They Found On The Site
Generally, 142 million customers go to Yelp every month. This is as great a time as any if you have not claimed your free Yelp business page.
Source: RevLocal
53% Of Americans Consider Item Reviews And Scores As The Most Important Part Of The Online Shopping Experience In 2018.
Today's shoppers are smart and want the best bang for their buck. It's no surprise that they consider checking out reviews as a big part of the purchasing decision.
Source: Statista
Positive Reviews Motivate 68 Percent Of Customers To Choose A Local Business
Because the large majority of consumers read reviews, you'd want yours to be appealing to new customers? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
89% Of Customers Review A Businesses Feedback To Reviews
Not only do most customers read the review replies, 30% of them highly value them. Almost 96% read the reactions to their own reviews.
Source: Brightlocal
83% Of Clients Don't Trust Advertising
The conventional channels to reach customers aren't as prominent as they used to be. Many users who no longer trust advertisements pick to take note of clients' recommendations online.
Source: Statuslabs
67% Of Customers Admit Reviews Are A "Extremely Crucial" Factor When Choosing A Service Provider
When customers need to choose a solution provider, reviews have a massive effect on their decision.
Source: DemandGenReport
70 Percent Of Consumers Prefer To Find Out About A Business Through Reviews And Articles, Instead Of Advertisements
Advertisements are all well and good, however it's worth attempting a different approach also. Reviews are without a doubt the best method to find the truth about a service or product.
Source: Statuslabs
Clients Might Spend 31 Percent More With A Business That Has Great Reviews
Pay attention to this fact. The better other users explain your product and services, the more money you can charge and consumer review stats reveal to us exactly just how much more.
Source: Martech Zone
95% Of Travelers Check Out Online Reviews Prior To Reserving Travel Services
Leisure and business travelers alike check out reviews to form an opinion. Business tourists check out an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You