More Than Four Negative Reviews About A Business Or Product May Decrease Sales By 70%

One negative review is enough for 35% of a website's visitors to decide not to purchase. 3 negative reviews can cost a business 59% fewer sales.

Naturally, they can be compensated by the large variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

More Than Half Of Clients Aged 25-34 Gave Reviews

According to Statista, the more youthful generations are obviously the more vocal ones.

Source: Statista

71% Of Millennials Search Customer Reviews Of Expert Services

Majority of all individuals in need of a professional service turn to online reviews.

According to online reviews data, 59% utilized online reviews to select a physician or a legal representative.

Young people (age 18-35) are much more inclined to work with an expert based on online reviews. Just 19% of millennials will think about employing an attorney without any.

Source: Thomson Reuters

89% Of Clients Review A Companies Reactions To Reviews

Not only do the majority of customers check out the review replies, 30% of them highly value them. Almost 96% read the responses to their own reviews.

Source: Brightlocal

Only 44% Of Local Companies Have Accepted Their Google My Business Listing

That's 56 percent of your competitors that aren't taking advantage of their listing.

While business listings on the major review platforms are totally free, a remarkably low number of companies really make use of them.

Although we now understand why customer reviews are so effective, most businesses obviously don't.

Source: LsaInsider

Online Reviews Impact 67.7% Of Customer Purchasing Decisions

More than 2 thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

15% Of Consumers Don't Trust Businesses Without Online Reviews

No trust suggests no interactions. 15 percent of possible clients won't even think about doing business with a company they can't discover viewpoints about.

Source: Statuslabs

The Average Review Word Count Has Actually Gotten 65% Shorter Since 2010

In the present day reviews are much shorter, easier, and more straight to the point. The length of a review in 2019 is proportionate to that of a tweet.

Source: Review Trackers

49 Percent Of Customers Consider The Quantity Of Online Reviews As A Necessary Factor In Their Buying Decision

Consumers value not only the quality or nature of the reviews, but they consider their number and recency also.

The share of consumers, who focus on the variety of reviews is currently at 46 percent.

Source: Brightlocal

Clients Could Spend 31% More With A Business That Has Great Reviews

Take notice of this statistic. The more detailed other users describe your services or product, the more money you can charge and customer review stats reveal to us precisely how much more.

Source: Martech Zone

30% Of Consumers Feel Positive About A Company Which Responds To Online Reviews

Communicating with your clients builds their trust. Even something as basic as responding to their reviews and remarks can make them feel appreciated.

As you might anticipate, customers who feel this way are going to spend more cash with a business.

Source: Statuslabs

Favorable Reviews Encourage 68% Of Consumers To Use Local Businesses

Because the huge majority of customers check out reviews, you'd want yours to be enticing to new customers, right? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Software Reviews Impact Over 98 Percent Of All Buyers

18% of software purchasers consider reviews to be an essential factor in the purchase procedure. Software reviews have no effect whatsoever on just 2 percent of consumers. Two thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.

Source: Capterra

82% Of Customers Go To Review Sites Due To The Fact That They Want To Purchase A Service Or A Product And Want To Get The Truth About Business Services And Products.

Review sites are locations that customers go to get the truth about a business, service or item . Users come since they have currently formed a buying decision. The majority of them (89 percent) buy within a week of their visit. And 29% do so in 24 hours.

Source: RevLocal

The Majority Of Best-selling Items Have An Average Score Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star rankings are suspicious. That's why it is abnormal to get perfect 5 star scores.

According to client rating stats, conversion rates start to reduce as scores rise above 4.7.

Source: Spiegel Research Center

Fifty Percent Of All Millennial's "Constantly" Check Out Online Reviews For Companies

More youthful individuals know the worth of being informed. User-generated material has an unassailable influence on customers.

If businesses think of the power of customer reviews over millennials, they will realize what they've been losing out on. Older individuals are different though, only 6% of individuals aged 55 or older read reviews.

Source: Brightlocal