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More Than Four Negative Reviews About A Business Or Product Might Decrease Sales By 70 Percent
One negative review suffices for 35 percent of a website's visitors to choose not to purchase. Three negative reviews can cost a business 59% less sales.
Obviously, they can be compensated by the large variety of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
71% Of Millennials Search Consumer Reviews Of Expert Services
More than half of all individuals in need of a professional service turn to online reviews.
According to online reviews stats, 59% utilized online reviews to choose a physician or a lawyer.
Young people (age 18-35) are much more inclined to hire a professional based on online reviews. Only 19% of millennials will consider hiring a legal representative without any.
Source: Thomson Reuters
When Buying Home Electronic Devices, 88% Of Americans Declared That Product Reviews Were The Most Prominent Aspect
Statistics reveal that reviews were more successful than Television ads at 37%, social media at 23% and display advertisements at 49%.
Source: Statista
Online Product Reviews About A Product Can Boost Its Conversion Rate By More Than 270%
User review statistics reveal the purchase likelihood for an item with five reviews is 270% higher than the same product without reviews.
Source: Spiegel Research Center
A One Star Increase In Rating Can Cause A 5% To 9% Boost In Business Earnings
Businesses that treat clients honorably generally flourish, review sites help make certain of that.
Source: Statuslabs
Google Represents 57.5% Of All Reviews Worldwide
Google is in the lead here, followed by Facebook as a far-off second.
These are the online reviews distribution rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others with 8.6%.
Source: Review Trackers
Reviews Are The Most Essential Part Of The Purchase Choice For Over 90% Of United States Consumers
24% of US shoppers consider reviews as 'exceptionally influential'.
To illustrate the significance of online reviews and rankings, did you know that 81 percent of customers will pay more for a product with reviews and those same clients are likewise ready to accept slower shipping times for such items.
Source: Turntonetworks
89% Of Customers Want To Read Reviews On Their Cell Phones
Be it by means of an app or a mobile web browser, individuals choose to read reviews on their mobile phones.
Source: Statista
USA Buyers View "Product Performance" To Be The Most Helpful Detail In Product Reviews
When people read reviews, they concentrate on different aspects of the shopping experience. However according to online review stats, 60% of them are most thinking about the product's performance.
Client satisfaction, product quality and quality with time are the next couple of considerations for more than 50% of American customers.
Source: Statista
30% Of Clients Feel Comfortable With A Business Which Reacts To Online Reviews
Staying connected with your customers establishes trust. Even something like responding to their reviews and remarks can make them feel appreciated.
As you may anticipate, clients who feel this way are more willing to spend more cash with a company.
Source: Statuslabs
The Majority Of Customers Aged 25-34 Posted Reviews
According to Statista, the more youthful generations are obviously the more vocal ones.
Source: Statista
53% Of Consumers Anticipate Companies To Reply Within A Week To Negative Reviews
Online review statistics clarify that 63% of client reviews go on without a reaction. That's too bad, since those businesses are losing consumers that way.
Source: Review Trackers
Reviews Published On Twitter Can Help Grow Sales By 6.46%
Online review statistics show that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo
53% Of Americans Consider Item Reviews And Scores As The Most Essential Part Of Online Shopping.
Today's shoppers are smart and desire the best bang for their buck. It's no wonder that they consider reading reviews as a big part of the buying decision.
Source: Statista
91% Of Millennials Turn To Online Reviews As Much As Loved Ones
Online review stats put customers' reviews as the most trustworthy source of recommendations. Online reviews usually carry the same weight as advice from friends and family.
Source: Brightlocal