53 Percent Of Americans Consider Product Reviews And Ratings As The Most Important Part Of The Online Shopping Experience In 2018.

Today's buyers are smart and want the best bang for their buck. It's no surprise that they consider checking out reviews as a huge part of the purchasing decision.

Source: Statista

53% Of Customers Anticipate Businesses To Reply Within A Week To Negative Reviews

Online review stats prove that 63% of consumer reviews remain without a reaction. That's too bad, due to the fact that those companies are losing customers that way.

Source: Review Trackers

If It Has Less Than A 4 Star Rating, More Than Half Of Consumers Will Not Use A Service

This stat is one of many that show the significance of online ratings. Now that news of client complete satisfaction travels this quick, keeping your customers pleased is more important than ever.

57 percent of customers have looked for business with more than 4 stars in 2018, which is up from 48% in 2017.

11 percent looked just for companies with a best five star score.

Source: Brightlocal

30% Of Consumers Feel Positive About A Company Which Answers Online Reviews

Corresponding with your clients builds their trust. Even something like responding to their comments and reviews can make them feel appreciated.

As you might expect, customers who feel this way are happy to invest more cash with a company.

Source: Statuslabs

Almost All Customers, Who Use Online Reviews, Read Them Early On In The Buying Process

Let's say you wish to buy a brand-new automobile and there are numerous models which fit your criteria. How do you select the very best one for you? Well, you read online reviews.

With the help of other people, you manage to decide on a model that works for you. That's how favorable reviews transform consumers into consumers.

Source: Consumer Affairs

70 Percent Of Customers Prefer To Find Out About A Business Via Reviews And Posts, Instead Of Ads

Advertisements are all well and good, but it deserves trying a different approach also. Reviews are by far the best way to find the truth about a service or product.

Source: Statuslabs

95% Of Travelers Check Out Online Reviews Prior To Booking Travel Services

Leisure and business travelers alike read reviews to form an opinion. Business tourists check out approximately 5 reviews vs. 6-7 for leisure travelers. 59percent of all tourists report that they check out reviews 'always' or 'very often'.

Source: Trust You

71% Of Millennials Browse Consumer Reviews Of Professional Services

Over half of all people in need of a professional service turn to online reviews.

According to online reviews statistics, 59% used online reviews to choose a doctor or a lawyer.

Younger people (age 18-35) are even more inclined to work with an expert based upon online reviews. Only 19% of millennials will consider hiring a legal representative without any.

Source: Thomson Reuters

One-half Of All Millennial's "Always" Check Out Online Reviews For Companies

Younger individuals understand the value of being informed. User-generated content has an indisputable effect on consumers.

They will recognize what they've been missing out on if businesses stop to think about the power of consumer reviews over millennials. Older people are different though, only 6% of people aged 55 or older read reviews.

Source: Brightlocal

88% Of Executives View Reputation Risk As A Leading Business Concern

Reputation management statistics show a business's reputation does not impact simply the consumers. Potential team members also look at scores and take a look at reviews.

Source: Deloitte

77% Of Clients Would Submit A Review If They Were Asked

More than a 35% would leave a review to notify others about their client encounter and 24% would probably direct their review to the company itself.

Over a 26% would want to post a review to help other people with their decision making process.

Source: Podium

Clients Could Spend 31% More With A Business That Has Excellent Reviews

Pay attention to this statistic. The more detailed other users describe your product and services, the more money you can charge and customer review stats show us exactly just how much more.

Source: Martech Zone

USA Shoppers Consider "Product Performance" To Be The Most Helpful Detail In Product Reviews

When individuals read reviews, they concentrate on different aspects of the shopping experience. However according to online review stats, 60% of them are most interested in the product's performance.

Customer satisfaction, product quality and quality in time are the next few factors to consider for more than 50% of US clients.

Source: Statista

73 Percent Of Customers Think Written Reviews Are More Important Than Star And Number Rankings

Online review stats make it clear people aren't satisfied with scores alone.

Client reviews make the stats appear more genuine which is what the potential clients are trying to find. Nearly a 3rd of customers say composed reviews are the only feature that makes them think the websites' reviews are beneficial and pertinent.

Source: Fan and Fuel

91% Of Millennials Turn To Online Reviews As Much As Loved Ones

Online review stats position clients' reviews as the most reliable source of recommendations. Online reviews usually carry the exact same weight as guidance from loved ones.

Source: Brightlocal

Reviews Are The 3rd Most Influential Ranking Element For Google's Local 3 Pack

Review signals (amount, diversity, etc.) account for 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

Software Reviews Impact Over 98% Of All Buyers

18 percent of software purchasers consider reviews to be an important factor in the purchase process. Software application reviews have no effect whatsoever on just 2 percent of consumers. Two-thirds of them read more than 6 reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra

89% Of Customers Like To Read Reviews Using Their Cell Phones

Be it via an app or a mobile browser, clients choose to read reviews on their phones.

Source: Statista