72 Percent Of Customers Will Not Take Action Before They Read Some Reviews

Irrespective of how tempting your marketing is, you still need client reviews. There is no way around it. Consumers are still willing to hear you out, however they rely on other individuals more.

Source: My Testimonial Engine

82% Of Customers Check Out Review Websites Since They Want To Purchase A Service Or An Item And Wish To Get The Facts About Business Products And Services.

Review websites are places that customers go to get the facts about a product, service or business . Users come since they have actually currently formed a purchase decision. The majority of them (89%) purchase within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal

Favorable Reviews Motivate 68 Percent Of Consumers To Use A Local Business

Considering that the huge bulk of consumers read reviews, you'd want yours to be appealing to brand-new clients? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

53% Of Customers Expect Companies To Answer Back Within A Week To Negative Reviews

Online review statistics reveal that 63% of consumer reviews remain without a reaction. That's regrettable, since those companies are losing customers that way.

Source: Review Trackers

49% Of Consumers Consider The Number Of Online Reviews As An Essential Consideration Of Their Purchasing Decision

Customers value not just the quality or nature of the reviews, however they consider their quantity and recency too.

The share of clients, who pay attention to the number of reviews is presently at 46 percent.

Source: Brightlocal

71% Of Millennials Browse Consumer Reviews Of Professional Services

Majority of all people in need of a professional service rely on online reviews.

According to online reviews data, 59% utilized online reviews to choose a physician or a legal representative.

Young people (age 18-35) are even more inclined to employ a professional based on online reviews. Only 19% of millennials will think about employing a legal representative without any.

Source: Thomson Reuters

Almost All Consumers, Who Use Online Reviews, Read Them Early On In The Buying Process

Let's say you wish to buy a brand-new car and there are a number of models which fit your requirements. How do you choose the very best one for you? Well, you read reviews.

With the help of other customers, you manage to choose a model that works for you. That's how favorable reviews transform consumers into customers.

Source: Consumer Affairs

77% Of Customers Do Not Rely On Reviews That Are Older Than 3 Months

Clients don't care how excellent your service or product was in the past. Part of why online reviews matter is due to the fact that they are relevant and fresh.

Customers know businesses lose their touch all the time, which is why the majority of them consider older reviews irrelevant.

It is for this reason that businesses should to be constantly asking for reviews.

Source: Statuslabs

US Consumers View "Product Performance" To Be The Most Valuable Information In Product Reviews

When people check out reviews, they focus on various elements of the shopping experience. But according to online review statistics, 60% of them are most interested in the item's performance.

Customer satisfaction, product quality and quality over time are the next couple of factors to consider for more than 50% of American consumers.

Source: Statista

95 Percent Of Travelers Check Out Online Reviews Prior To Scheduling Travel Services

Leisure and business travelers alike check out reviews to form an opinion. Business tourists read an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

Reviews Are The Third Most Prominent Ranking Element For Google's Local 3 Pack

Review signals (amount, variety, etc.) account for 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

77% Of Clients Would Definitely Submit A Review If They Were Asked

More than a 35% would do it to notify others about their client encounter and 24% would rather direct their review to the business itself.

Over a 26% would be willing to give a review to assist other people with their decision making process.

Source: Podium

Software Reviews Influence Over 98% Of All Buyers

18% of software application buyers consider reviews to be a vital factor in the purchase process. Software application reviews have no effect whatsoever on just 2 percent of consumers. Two thirds of them read more than 6 reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra

15 Percent Of Clients Don't Trust Businesses Without Online Reviews

No trust implies no interactions. 15 percent of possible consumers will not even consider doing business with a company they can't discover opinions about.

Source: Statuslabs

More Than Half Of Consumers Won't Use A Business If It Has Less Than A 4 Star Rating

This stat is one of lots of that show the significance of online ratings. Now that news of client satisfaction travels this quick, keeping your customers delighted is more crucial than ever.

57% of consumers have looked for companies with more than 4 stars in 2018, which is up from 48% in 2017.

11 percent looked only for companies with a best five star ranking.

Source: Brightlocal

83 Percent Of Customers Don't Rely On Advertising

The standard channels to reach customers aren't as influential as they used to be. The majority of users who no longer trust advertisements pick to focus on customers' suggestions online.

Source: Statuslabs

Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of USA Consumers

24% of US consumers consider reviews as 'extremely influential'.

To show the importance of online reviews and rankings, did you know that 81% of customers will pay more for a product with reviews and those same customers are likewise happy to accept slower shipping times for such products.

Source: Turntonetworks