53% Of Customers Anticipate Companies To Reply Within A Week To Negative Reviews

Online review statistics reveal that 63% of customer reviews stay without a reply. That's regrettable, since those companies are losing customers that way.

Source: Review Trackers

If It Has Less Than A 4 Star Score, More Than Half Of Consumers Will Not Use A Company

This stat is one of many that illustrate the value of online rankings. Now that news of client complete satisfaction travels this fast, keeping your clients delighted is more important than ever.

57 percent of consumers have actually looked for business with more than four stars in 2018, which is up from 48 percent in 2017.

11% looked just for businesses with a perfect five star ranking.

Source: Brightlocal

A One Star Increase In Rating Can Cause A 5% To 9% Boost In Business Earnings

Businesses that treat consumers well usually flourish, review websites help make certain of that.

Source: Statuslabs

Online Item Reviews About An Item Can Increase Its Conversion Rate By A Whopping 270%

User review stats reveal the purchase likelihood for an item with five reviews is 270% higher than the exact same product without reviews.

Source: Spiegel Research Center

72% Of Consumers Won't Take Action Before They Check Out Some Reviews

No matter how appealing your marketing is, you still need consumer reviews. There's no other way around it. Customers are still ready to hear you out, however they rely on other individuals more.

Source: My Testimonial Engine

91% Of Businesses Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member

The 86% of businesses doubt the integrity of online reviews. Nonetheless, they understand the massive impact user ratings have on their business. Unfavorable consumer or employee reviews can influence 90% of job seekers.

Source: Career Arc

77% Of Customers Would Most Likely Post A Review If They Were Asked

More than a 35% would leave a review to educate others about their client encounter and 24% would certainly direct their review to the business itself.

Over a 26% would want to leave a review to help other people with their decision making process.

Source: Podium

30% Of Consumers Feel Favorable To A Business Which Answers Online Reviews

Staying connected with your consumers creates trust. Even something as basic as responding to their comments and reviews can make them feel appreciated.

As you might expect, customers who feel this way are more willing to spend more money with a business.

Source: Statuslabs

Due To The Fact That They Want To Acquire A Product Or A Service And Want To Get The Truth About The Businesses Items And Services, 82 Percent Of Customers Go To Review Websites.

Users come because they have actually currently formed a purchase decision. The bulk of them (89%) buy within a week of their visit.

Source: RevLocal

Just 6% Of Customers Don't Rely On Customer Reviews At All

According to client review data, a tremendous 19 percent of consumers always rely on online reviews and never ever a make a purchase without checking out reviews.

Source: Statista

A Lot Of Best-selling Items Have An Average Score Of 4.2 To 4.7

You can't make everyone happy, which is why perfect 5 star ratings are suspicious. That's why it is unnatural to get perfect 5 star scores.

According to consumer rating stats, conversion rates start to reduce as rankings rise above 4.7.

Source: Spiegel Research Center

88% Of Americans Revealed That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronics

Statistics reveal that reviews were more helpful than TV advertisements at 37%, social media at 23% and display ads at 49%.

Source: Statista

53 Percent Of Americans Consider Product Reviews And Scores As The Most Important Part Of The Online Shopping Experience In 2018.

Today's consumers are smart and want the very best bang for their dollar. It's no surprise that they consider checking out reviews as a huge part of the buying decision.

Source: Statista

95% Of Unsatisfied Clients Will Return To A Business If A Company Manages To Solve Issues Quickly And Efficiently

Consumers do not anticipate you to be perfect. They do expect you to fix things when they go wrong. If there's absolutely nothing else a business can do to fix a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

Reviews Shared On Twitter Can Improve Revenues By 6.46%

Online review statistics show that reviews shared on Twitter, do more to increase sales than those on any other social network.

Source: Yotpo

64% Of Americans Agree That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017

30 percent of customers who read customer reviews, concur that it increases their buying confidence.

Organizations use the reviews to enhance their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

70 Percent Of Consumers Need To Check Out A Minimum Of Four Reviews Before They Can Rely On A Business

Four reviews may be too few. Many people read a lot more reviews to get a clear view of how business is actually doing. Don't depend upon that statistic alone.

Source: Brightlocal

If It Has Unfavorable Reviews As Well, 52% Of Customers Trust An Item More

We already touched upon the negative and positive reviews and their effect on consumers. However, all products have their faults, if all of a products reviews are positive, it raises red flags that perhaps the reviews are phony. Consumers anticipate to see some unfavorable reviews.

Source: Capterra