If It Has Less Than A 4 Star Ranking, More Than Half Of Customers Will Not Utilize A Business

This stat is one of many that highlight the value of online ratings. Now that news of customer complete satisfaction travels this fast, keeping your consumers pleased is more crucial than ever.

57 percent of customers have actually looked for companies with more than four stars in 2018, which is up from 48 percent in 2017.

Additionally, 11% looked only for companies with a best five star ranking.

Source: Brightlocal

73 Percent Of Customers Believe Written Reviews Are More Important Than Star And Number Rankings

Online review data make it clear people aren't satisfied with ratings alone.

Customer reviews make the statistics appear more genuine which is what the prospective customers are trying to find. Nearly a 3rd of consumers state composed reviews are the only feature that makes them think the websites' reviews are appropriate and helpful.

Source: Fan and Fuel

82 Percent Of Customers Check Out Review Websites Since They Want To Purchase A Service Or A Product And Want To Get The Facts About The Businesses Product Or Services.

Users come because they have actually already formed a buying decision. The majority of them (89 percent) buy within a week of their visit.

Source: RevLocal

If They Were Asked, 77% Of Customers Would Probably Post A Review

More than a 35% would submit a review to advise others about their customer encounter and 24% would likely direct their review to the business itself.

Over a 26% would be willing to give a review to help other people with their decision making process.

Source: Podium

Consumer Reviews On Items Are Relied On Almost 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. People trust other individuals opinions before they ever trust what the producer states. The reason, producers' descriptions are essentially advertisements.

Source: Martech Zone

83% Of All Young Shoppers Were Invited To Leave A Review Recently

Of those asked, 80% of customers did post a review. Overall, businesses have actually asked 66% of all customers to leave a review on their company.

Source: Brightlocal

30% Of Consumers Feel Favorable To A Business Which Reacts To Online Reviews

Communicating with your consumers creates trust. Even something as simple as responding to their remarks and reviews can make them feel valued.

As you may anticipate, clients who feel this way are more willing to invest more money with a company.

Source: Statuslabs

Only 6% Of Consumers Do Not Trust Customer Reviews At All

According to client review statistics, a whopping 19% of consumers always trust online reviews and never a make a purchase without reading reviews first.

Source: Statista

74 Percent Of Regional Businesses Have At Least One Google Review

A single review is far from enough to improve your site's SERP ranking.

Looking at online rankings data, we discovered that a business requires to have an average of 40 reviews before customers "Award" it with a star.

Source: Brightlocal

91% Of Millennials Depend On Online Reviews As Much As Friends And Family

Online review stats position customers' reviews as the most trustworthy source of suggestions. Online reviews usually bring the exact same weight as guidance from family and friends.

Source: Brightlocal

67% Of Customers Claim That Reviews Are A "Very Crucial" Factor When Picking A Solution Provider

Reviews have a huge effect on their decision when customers have to pick a solution provider.

Source: DemandGenReport

53% Of Customers Anticipate Companies To Answer Back Within A Week To Unfavorable Reviews

Online review statistics reveal that 63% of client reviews remain without a response. That's regrettable, because those businesses are losing customers that way.

Source: Review Trackers

89% Of Clients Review A Companies Feedback To Reviews

Not only do many customers check out the review replies, 30% of them hold them in high regard. Nearly 96% read the feedback to their own reviews.

Source: Brightlocal

95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Related Services

Leisure and business travelers alike check out reviews to form an opinion. Business travelers read an average of 5 reviews vs. 6-7 for leisure tourists.

Source: Trust You

More Than Half Of Clients Aged 25-34 Gave Reviews

According to Statista, the younger generations are apparently the more opinionated ones.

Source: Statista

Only 44 Percent Of Local Companies Have Actually Claimed Their Google My Business Listing

That's 56 percent of your competitors that aren't benefiting from their listing.

While business listings on the major review platforms are totally free, a remarkably low number of companies really use them.

Although we now know why client reviews are so effective, many businesses apparently don't.

Source: LsaInsider

49% Of Customers Consider The Quantity Of Online Reviews As A Necessary Factor In Their Purchasing Decision

Consumers value not just the quality or nature of the reviews, however they consider their number and recency also.

The share of customers, who take notice of the number of reviews is presently at 46%.

Source: Brightlocal