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A Lot Of Local Businesses Have An Average Of 39 Google Reviews
Individuals like to share their experience after they've gone to a supplier. Online review trends show individuals choose to comment if they had a positive experience, instead of a negative or average one.
Source: Brightlocal
One-half Of All Millennial's "Constantly" Read Online Reviews For Businesses
Younger people know the value of being informed. User-generated material has an indisputable impact on consumers.
They will recognize what they've been missing out on if businesses stop to consider the power of customer reviews over millennials. Older individuals are different though, just 6% of people aged 55 or older read reviews.
Source: Brightlocal
Reviews Are The Most Vital Part Of The Purchase Decision For Over 90% Of United States Consumers
24% of US buyers consider reviews as 'incredibly influential'.
To illustrate the importance of online reviews and rankings, did you understand that 81% of customers will pay more for an item with reviews and those exact same customers are also ready to accept slower shipping times for such products.
Source: Turntonetworks
71% Of Millennials Search Consumer Reviews Of Expert Services
Over half of all individuals in need of a professional service turn to online reviews.
According to online reviews stats, 59% utilized online reviews to select an attorney or a medical professional.
Younger people (age 18-35) are even more inclined to work with an expert based on online reviews. Just 19% of millennials will consider hiring a legal representative without any.
Source: Thomson Reuters
Negative Reviews Can Increase Conversion By Up To 85 Percent
It sounds insane, however negative reviews can be a positive factor for users to spend more time on your website. According to online review statistics, people spend more than five times as long on a website when they read negative reviews.
When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. A frustrating 95 percent suspect censorship or faked reviews if there aren't any negative ones.
Source: Reevoo
60% Of Customers Refer To Blog And Social Network Reviews On Their Mobile Devices Before Shopping
In-store purchasing is influenced considerably by blogs and reviews on social networks. With males being two times as likely to be affected than women.
Reviews and score data reveal individuals value the viewpoint of peers more than any other material.
Source: Collective Bias
98 Percent Of Yelp's Website Visitors Purchased From A Business They Discovered On The Website
Normally, 142 million customers check out Yelp on a monthly basis. If you haven't declared your totally free Yelp business page, this is as great a time as any.
Source: RevLocal
90% Of Consumers Require Less Than 10 Reviews To Form An Opinion About A Business
You understand what people say about impressions, right?
Users get their first impression of your businesses through reviews. Typically through less than 10 of them.
Consider asking your visitors to compose one if you don't have reviews on your website.
Source: Martech Zone
83% Of All Younger Shoppers Were Invited To Leave A Review Recently
Of those invited, 80% of clients did leave a review. Overall, businesses have asked 66% of all clients to submit a review on their company.
Source: Brightlocal
53% Of Consumers Expect Companies To Reply Within A Week To Unfavorable Reviews
Online review statistics prove that 63% of customer reviews stay without a reply. That's regrettable, since those companies are losing clients that way.
Source: Review Trackers
Online Reviews Affect 67.7% Of Customer Buying Decisions
More than two-thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
73% Of Customers Believe Client Reviews Are More Crucial Than Star And Number Ratings
Online review statistics make it clear people aren't satisfied with scores alone.
Customer reviews make the stats appear more genuine which is what the would-be consumers are looking for. Practically a 3rd of consumers state written reviews are the only function that makes them think the sites' reviews are useful and pertinent.
Source: Fan and Fuel
54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Organization
The star score is the first thing consumers see. Still, users pay attention to other factors also, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a third of US consumers.
Source: Statista