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If A Business Deals With Issues Rapidly And Efficiently, 95% Of Disappointed Clients Will Go Back To A Business
Consumers don't expect you to be perfect. When things go wrong, they do anticipate you to remedy things. If there is absolutely nothing else a business can do to solve a concern, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
US Buyers View "Product Performance" To Be The Most Helpful Information In Product Reviews
They focus on different elements of the shopping experience when individuals read reviews. However according to online review stats, 60% of them are most interested in the item's performance.
Customer satisfaction, product quality and quality in time are the next few factors to consider for more than 50% of American consumers.
Source: Statista
53% Of Americans Consider Item Reviews And Rankings As The Most Important Part Of The Online Shopping Experience In 2018.
Today's shoppers are wary and want the very best bang for their buck. It's no wonder that they consider checking out reviews as a huge part of the purchasing decision.
Source: Statista
91% Of Millennials Trust Online Reviews As Much As Friends And Family
Online review stats put consumers' reviews as the most trustworthy source of recommendations. Online reviews usually carry the very same weight as suggestions from family and friends.
Source: Brightlocal
Customers Might Spend 31 Percent More With A Business That Has Fantastic Reviews
Pay attention to this fact. The more detailed other users describe your services or product, the more money you can charge and consumer review statistics show us precisely just how much more.
Source: Martech Zone
89% Of Clients Prefer To Read Reviews Using Their Mobile Phones
Be it via an app or a mobile web browser, clients choose to read reviews on their phones.
Source: Statista
Most Best-selling Items Have An Average Rating Of 4.2 To 4.7
You can't make everyone happy, which is why perfect 5 star ratings are suspicious. That's why it is abnormal to get perfect 5 star ratings.
According to customer rating statistics, conversion rates start to reduce as ratings rise above 4.7.
Source: Spiegel Research Center
72% Of Clients Won't Take Action Unless They Read Some Reviews
No matter how appealing your marketing is, you still require client reviews. There's no way around it. Consumers are still willing to hear you out, however they rely on other individuals more.
Source: My Testimonial Engine
61 Percent Of Regional Businesses Have A Typical Score Of 4 Or 5 Stars
Overall two-thirds of businesses have excellent and exceptional scores. Only 5% of businesses have a rating listed below three stars.
Source: Brightlocal
Positive Reviews Motivate 68% Of Customers To Choose Local Businesses
Because the huge majority of consumers check out reviews, you would want yours to be inviting to new customers, right? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of US Customers
24% of US buyers consider reviews as 'exceptionally influential'.
To illustrate the importance of online reviews and scores, did you know that 81 percent of customers will pay more for an item with reviews and those same consumers are also willing to accept slower shipping times for such items.
Source: Turntonetworks
Online Reviews Affect 67.7% Of Consumer Buying Decisions
More than two thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz