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53% Of Customers Anticipate Businesses To Respond Within A Week To Unfavorable Reviews
Online review statistics show that 63% of consumer reviews stay without a response. That's too bad, because those businesses are losing customers that way.
Source: Review Trackers
77% Of Users Don't Trust Reviews That Are Older Than Three Months
Customers don't care how excellent your product or service was in the past. Because they are fresh and relevant, is part of why online reviews matter.
Consumers understand businesses lose their touch all the time, which is why the majority of them regard older reviews unimportant.
It is for this reason that businesses need to be continuously requesting reviews.
Source: Statuslabs
89% Of Consumers Choose To Read Reviews On Their Smartphones
Be it through an app or a mobile browser, people today prefer to read reviews on their smart phones.
Source: Statista
70% Of Customers Prefer To Find Out About A Business Through Articles And Reviews, Rather Than Ads
Advertisements are all well and good, but it deserves trying a different approach as well. Reviews are without a doubt the best method to discover the truth about a product or service.
Source: Statuslabs
72 Percent Of Consumers Will Not Take Action Unless They Read Some Reviews
Regardless of how captivating your marketing is, you still require customer reviews. There's no skirting around it. Clients are still going to hear you out, however they rely on other individuals more.
Source: My Testimonial Engine
United States Consumers View "Product Performance" To Be The Most Valuable Detail In Product Reviews
When people check out reviews, they focus on different elements of the shopping experience. But according to online review stats, 60% of them are most thinking about the product's performance.
Client satisfaction, product quality and quality in time are the next couple of considerations for more than 50% of USA consumers.
Source: Statista
64 Percent Of Americans Concur That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017
30 percent of consumers who read client reviews, concur that it increases their purchasing confidence.
Businesses use the reviews to improve their products or services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
Almost All Customers, Who Utilize Online Reviews, Read Them Early In The Buying Process
Let's say you want to purchase a brand-new automobile and there are several models which fit your requirements. How do you choose the very best one for you? Well, you read online reviews.
With the help of other consumers, you quickly pick one that works for you. That's how favorable reviews convert consumers into clients.
Source: Consumer Affairs
Just 6% Of Consumers Do Not Rely On Client Reviews At All
According to client review data, a whopping 19 percent of customers always rely on online reviews and never ever a make a purchase without checking out reviews.
Source: Statista
88% Of Americans Stated That Product Reviews Were The Most Influential Factor When Purchasing Home Electronics
Statistics reveal that reviews were more helpful than Television ads at 37%, social media at 23% and display advertisements at 49%.
Source: Statista
Because They Want To Purchase A Service Or An Item And Desire To Get The Facts About The Businesses Items And Services, 82 Percent Of Customers Check Out Review Websites.
Users come due to the fact that they have actually currently formed a buying decision. The majority of them (89%) purchase within a week of their visit.
Source: RevLocal
53% Of Americans Consider Item Reviews And Ratings As The Most Crucial Part Of The Online Shopping Experience In 2018.
Today's shoppers are wary and desire the best bang for their dollar. It's no surprise that they consider reading reviews as a huge part of the purchasing decision.
Source: Statista
77% Of Clients Would Likely Leave A Review If They Were Asked
More than a 35% would do it to notify others about their consumer experience and 24% would most likely direct their review to the company itself.
Over a 26% would want to give a review to assist other people with their choice making process.
Source: Podium