77% Of Consumers Would Undoubtedly Post A Review If They Were Asked

More than a 35% would leave a review to educate others about their client experience and 24% would rather direct their review to the company itself.

Over a 26% would be willing to give a review to help other people with their choice making process.

Source: Podium

95% Of Disappointed Customers Will Return To A Business If A Business Takes Care Of Problems Rapidly And Effectively

Customers don't anticipate you to be perfect. They do expect you to resolve things when they go wrong. If there's nothing else a business can do to resolve a concern, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

More Than 4 Negative Reviews About A Company Or Product May Decrease Sales By 70%

One negative review is enough for 35 percent of a website's visitors to decide not to purchase. 3 negative reviews can cost a business 59% less sales.

Naturally, they can be compensated by the sheer number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Unfavorable Reviews Can Improve Conversion By As Much As 85 Percent

It sounds insane, but negative reviews can be a positive driver for users to devote more time on your site. According to online review data, people devote more than five times as long on a site when they read negative reviews.

More than two thirds of users trust reviews more when there are a mix of negatives and positives. An overwhelming 95% suspect censorship or faked reviews if there aren't any negative ones.

Source: Reevoo

Software Application Reviews Influence Over 98 Percent Of All Buyers

18% of software buyers consider reviews to be an important factor in the purchase process. Software application reviews have no impact whatsoever on only 2 percent of customers. Two thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.

Source: Capterra

Just 6% Of Consumers Do Not Trust Client Reviews At All

According to client review stats, a whopping 19 percent of consumers constantly rely on online reviews and never ever a make a purchase without checking out reviews.

Source: Statista

49% Of Customers Consider The Quantity Of Online Reviews As A Vital Factor In Their Buying Decision

Consumers value not just the quality or nature of the reviews, but they consider their number and recency also.

The share of consumers, who pay attention to the variety of reviews is currently at 46%.

Source: Brightlocal

If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Will Not Use A Company

This stat is among lots of that illustrate the importance of online scores. Now that news of consumer complete satisfaction travels this quick, keeping your consumers happy is more crucial than ever.

57 percent of consumers have looked for business with more than four stars in 2018, which is up from 48% in 2017.

11 percent looked only for companies with an ideal five star score.

Source: Brightlocal

Many Local Businesses Have Approximately 39 Google Reviews

Individuals like to share their experience after they have visited a supplier. Online review trends reveal people choose to comment if they had a favorable experience, instead of a average or negative one.

Source: Brightlocal

54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Company

The star score is the first thing consumers see. Still, users take note of other factors also, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a 3rd of US consumers.

Source: Statista

15% Of Buyers Don't Trust Businesses Without Any Online Reviews

No trust indicates no interactions. 15% of prospective consumers won't even consider working with a company they can't find opinions about.

Source: Statuslabs

Reviews Shared On Twitter Can Boost Revenues By 6.46 Percent

Online review stats reveal that reviews shared on Twitter, do more to increase sales than those on any other social media platform.

Source: Yotpo

77% Of Clients Don't Trust Reviews That Are Older Than 3 Months

Customers don't care how excellent your product or service was in the past. Part of why online reviews matter is because they are fresh and relevant.

Consumers know businesses lose their touch all the time, which is why the majority of them regard older reviews irrelevant.

It is for this reason that companies ought to be continuously asking for reviews.

Source: Statuslabs