Software Application Reviews Impact Over 98 Percent Of All Buyers

18 percent of software application buyers consider reviews to be an important factor in the purchase process. Software reviews have no effect whatsoever on just 2% of customers. Two thirds of them read more than six reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra

95% Of Unhappy Customers Will Go Back To A Company If A Company Takes Care Of Issues Quickly And Effectively

Consumers do not expect you to be perfect. They do expect you to resolve things when they go wrong. If there's absolutely nothing else a business can do to resolve a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

53% Of Customers Anticipate Businesses To Reply Within A Week To Negative Reviews

Online review statistics show that 63% of customer reviews go on without a reaction. That's regrettable, because those companies are losing clients that way.

Source: Review Trackers

Unfavorable Reviews Can Improve Conversion By Up To 85%

It sounds crazy, however negative reviews can be a positive driver for users to devote more time on your website. According to online review stats, people spend more than five times as long on a website when they check out negative reviews.

More than two-thirds of users trust reviews more when there are a mix of positives and negatives. A frustrating 95 percent suspect censorship or faked reviews if there aren't any unfavorable ones.

Source: Reevoo

If They Were Asked, 77% Of Customers Would Most Likely Post A Review

More than a 35% would submit a review to advise others about their client experience and 24% would most likely direct their review to the company itself.

Over a 26% would be willing to leave a review to assist other people with their choice making process.

Source: Podium

82% Of Customers Visit Review Sites Since They Want To Acquire A Product Or A Service And Want To Get The Facts About Business Products And Services.

Users come because they have currently formed a purchase decision. The majority of them (89 percent) purchase within a week of their visit.

Source: RevLocal

Favorable Reviews Motivate 68% Of Consumers To Choose Local Businesses

Considering that the large bulk of customers read reviews, you would want yours to be inviting to brand-new clients, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

63.6% Of Consumers Visit Google To Read Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) at the bottom of the list.

When it comes to trust, these online review stats reveal the general appeal of a website can just go so far.

Source: Review Trackers

Reviews Are The Third Most Prominent Ranking Factor For Google's Local 3 Pack

Review signals (amount, diversity, etc.) represent 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

Just 6% Of Customers Don't Trust Client Reviews At All

According to consumer review data, a whopping 19% of consumers constantly rely on online reviews and never a make a purchase without reading reviews initially.

Source: Statista

A Lone Business Review Can Raise Its Conversions By 10%

Online review statistics reveal user-generated material can do wonders in terms of conversions.

A single review can have a substantial influence on your business.

A hundred reviews can increase your conversion rates by as much as 37 percent. 2 hundred can provide a mind-blowing 44 percent boost.

Source: RevLocal

Almost All Customers, Who Use Online Reviews, Read Them Early On In The Buying Process

Let's say you want to purchase a new automobile and there are several models which fit your criteria. How do you pick the very best one for you? Well, you read reviews.

With the help of other customers, you manage to pick a model that works for you. That's how favorable reviews convert customers into consumers.

Source: Consumer Affairs

91% Of Businesses Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee

The 86% of businesses doubt the integrity of online reviews. However, they understand the enormous impact user rankings have on their business. Unfavorable consumer or staff member reviews can influence 90% of job seekers.

Source: Career Arc

Many Popular Products Have An Average Rating Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star ratings are suspicious. Someone always has a bit of a gripe. That's why it is abnormal to get perfect 5 star scores. In some cases a lower rating in fact helps your overall score.

According to client rating statistics, conversion rates start to decrease as rankings rise above 4.7.

Source: Spiegel Research Center

70 Percent Of Customers Prefer To Learn About A Business Through Reviews And Short Articles, Instead Of Advertisements

Advertisements are all well and good, however it's worth trying a different approach as well. Reviews are by far the very best method to find the truth about a product or service.

Source: Statuslabs

83% Of All Young Shoppers Were Asked To Post A Review Recently

Of those asked, 80% of clients did post a review. Overall, businesses have actually asked 66% of all consumers to give a review on their company.

Source: Brightlocal

72 Percent Of Consumers Won't Take Action Unless They Read Some Reviews

Irrespective of how attractive your marketing is, you still need client reviews. There is no way around it. Consumers are still going to hear you out, however they rely on other individuals more.

Source: My Testimonial Engine

If It Has Less Than A 4 Star Rating, More Than Half Of Consumers Won't Utilize A Business

This stat is among numerous that show the significance of online scores. Now that news of customer complete satisfaction travels this fast, keeping your customers happy is more vital than ever.

57 percent of consumers have actually looked for companies with more than four stars in 2018, which is up from 48% in 2017.

Furthermore, 11% looked only for businesses with a best five star rating.

Source: Brightlocal