If A Business Manages To Resolve Problems Quickly And Efficiently, 95% Of Dissatisfied Consumers Will Go Back To A Business

Consumers don't expect you to be perfect. When things go wrong, they do expect you to resolve things. If there is nothing else a business can do to fix an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

64 Percent Of Americans Concur That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017

30% of customers who check out customer reviews, agree that it increases their purchasing confidence.

Companies use the reviews to improve their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

89% Of Clients Like To Read Reviews On Their Cell Phones

Be it by means of an app or a mobile web browser, individuals prefer to read reviews on their mobile phones.

Source: Statista

Positive Reviews Encourage 68 Percent Of Consumers To Use A Local Business

Since the large majority of consumers read reviews, you would want yours to be appealing to new customers? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

67% Of Consumers Say Reviews Are A "Extremely Crucial" Factor When Choosing A Solution Provider

Reviews have an enormous impact on their decision when customers have to select a solution provider.

Source: DemandGenReport

If It Has Negative Reviews As Well, 52% Of Customers Trust An Item More

We already touched upon the negative and positive reviews and their result on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that maybe the reviews are fake. Consumers anticipate to see some unfavorable reviews.

Source: Capterra

54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Company

The star ranking is the first thing customers see. Still, users take notice of other factors too, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a third of USA customers.

Source: Statista

90% Of Clients Require Less Than 10 Reviews To Form A Viewpoint About A Business

You know what people say about very first impressions?

Users get their first impression of your businesses through reviews. Usually through less than 10 of them.

If you don't have reviews on your website, think about asking your visitors to write one.

Source: Martech Zone

Facebook Reviews Affect More Than 50% Of Customers' Purchasing Decisions

Facebook is currently the most popular social network which can likewise affect our purchasing decisions.

According to social media reviews stats, Facebook impacts the majority of users' purchase choices.

If it has favorable reviews, Facebook reviews stats expose that four out of 5 users are likely to trust a local business.

Source: RevLocal

More Than Four Negative Reviews About A Company Or Service May Decrease Sales By 70 Percent

One negative review suffices for 35% of a website's visitors to choose not to buy. 3 negative reviews can cost a business 59% less sales.

Obviously, they can be compensated by the large variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

70% Of Consumers Choose To Learn About A Business Via Reviews And Posts, Rather Than Advertisements

Ads are all well and good, however it deserves trying a different approach also. Reviews are by far the very best way to find the truth about a service or product.

Source: Statuslabs

USA Buyers Consider "Product Performance" To Be The Most Useful Detail In Product Reviews

They focus on various elements of the shopping experience when individuals check out reviews. However according to online review stats, 60% of them are most interested in the item's performance.

Client satisfaction, product quality and quality with time are the next couple of considerations for more than 50% of American clients.

Source: Statista

98 Percent Of Yelp's Site Visitors Purchased From A Business They Found On The Site

Generally, 142 million customers go to Yelp each month. If you haven't declared your totally free Yelp business page, this is as great a time as any.

Source: RevLocal

The Average Review Length Has Become 65% Much Shorter Since 2010

Lately reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is comparable to that of tweet on twitter.

Source: Review Trackers

60 Percent Of Consumers Consult Blog And Social Network Reviews On Their Cell Phones Before Shopping

In-store shopping is influenced significantly by blogs and reviews on social media. With males being two times as likely to be affected than ladies.

Reviews and ranking statistics show individuals value the viewpoint of peers more than any other material.

Source: Collective Bias