53% Of Customers Expect Companies To Reply Within A Week To Unfavorable Reviews

Online review statistics prove that 63% of customer reviews remain without a reaction. That's regrettable, due to the fact that those companies are losing clients that way.

Source: Review Trackers

67% Of Consumers Suggest Reviews Are A "Extremely Crucial" Factor When Selecting A Solution Provider

When consumers need to pick a solution provider, reviews have an enormous effect on their decision.

Source: DemandGenReport

53 Percent Of Americans Consider Product Reviews And Rankings As The Most Important Part Of Online Shopping.

Today's consumers are wary and want the best bang for their buck. It's not surprising that that they consider reading reviews as a huge part of the buying decision.

Source: Statista

If It Has Negative Reviews As Well, 52% Of Consumers Trust An Item More

We already discussed the negative and positive reviews and their impact on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that perhaps the reviews are phony. Consumers anticipate to see some unfavorable reviews.

Source: Capterra

Almost All Consumers, Who Use Online Reviews, Read Them Early On In The Purchasing Process

Let's say you want to purchase a brand-new vehicle and there are numerous models which fit your requirements. How do you choose the best one for you? Well, you read reviews.

With the help of other customers, you quickly decide on one that works for you. That's how positive reviews convert customers into customers.

Source: Consumer Affairs

Facebook Reviews Impact More Than 50 Percent Of Customers' Buying Decisions

Facebook is presently the most popular social media which can likewise affect our purchasing preferences.

According to social media reviews data, Facebook impacts more than half of users' purchase decisions.

Facebook reviews stats reveal that four out of five users are more likely to trust a local business if it has favorable reviews.

Source: RevLocal

73 Percent Of Customers Believe Client Reviews Are More Crucial Than Star And Number Rankings

Online review stats make it clear people aren't pleased with scores alone.

Written reviews make the statistics appear more authentic which is what the prospective customers are looking for. Nearly a third of consumers state written reviews are the only feature that makes them believe the websites' reviews are appropriate and useful.

Source: Fan and Fuel

95% Of Unhappy Customers Will Go Back To A Business If A Company Deals With Issues Quickly And Effectively

Customers do not expect you to be perfect. They do anticipate you to resolve things when they go wrong. If there is absolutely nothing else a company can do to deal with an issue, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

Software Reviews Influence Over 98 Percent Of All Buyers

18% of software purchasers consider reviews to be a necessary factor in the purchase process. Software reviews have no impact whatsoever on only 2 percent of consumers. Two-thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.

Source: Capterra

89% Of Customers Prefer To Read Reviews Using Their Smartphones

Be it by means of an app or a mobile web browser, consumers prefer to read reviews on their phones.

Source: Statista

Over Half Of Customers Aged 25-34 Published Reviews

According to Statista, the younger generations are evidently the more opinionated ones.

Source: Statista

Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of USA Clients

24% of US consumers consider reviews as 'extremely influential'.

To highlight the significance of online reviews and scores, did you know that 81% of customers will pay more for an item with reviews and those same consumers are also happy to accept slower shipping times for such products.

Source: Turntonetworks

74 Percent Of Regional Companies Have At A Minimum, 1 Google Review

A single review is far from adequate to enhance your site's SERP ranking.

Looking at online scores stats, we found out that a business needs to have approximately 40 reviews before people "Award" it with a star.

Source: Brightlocal

A One Star Boost In Score Can Cause A 5% To 9% Boost In Business Income

Businesses that treat clients fairly usually flourish, review websites help make certain of that.

Source: Statuslabs

30% Of Consumers Feel Comfortable With A Business Which Answers Online Reviews

Staying connected with your clients creates trust. Even something as simple as responding to their remarks and reviews can make them feel valued.

As you may expect, clients who feel this way are ready to spend more money with a company.

Source: Statuslabs

Just 6% Of Consumers Don't Rely On Customer Reviews At All

According to client review stats, a whopping 19% of customers always trust online reviews and never ever a make a purchase without reading reviews.

Source: Statista