86% Of Consumers Would Consider Composing A Review For A Business

Your consumers are your most important resource, and it's not only because of the money they invest at your business. They will be willing to share it if you provide them an excellent experience.

Source: Brightlocal

95% Of Dissatisfied Clients Will Go Back To A Company If A Company Takes Care Of Issues Rapidly And Effectively

Clients don't anticipate you to be perfect. They do anticipate you to take care of things when they go wrong. If there is nothing else a business can do to solve a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

A Lone Business Review Can Raise Its Conversions By 10 Percent

Online review stats show user-generated content can do miracles in terms of conversions.

A single review can have a substantial impact on your business.

A hundred reviews can increase your conversion rates by as much as 37%. 2 hundred can provide a mind-blowing 44% boost.

Source: RevLocal

Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of USA Clients

24% of US consumers consider reviews as 'very influential'.

To show the importance of online reviews and scores, did you know that 81 percent of consumers will pay more for a product with reviews and those very same customers are also ready to accept slower shipping times for such products.

Source: Turntonetworks

Facebook Reviews Affect More Than 50 Percent Of Customers' Buying Decisions

Facebook is currently the most popular social media which can also influence our purchasing decisions.

According to social media reviews data, Facebook impacts over half of users' purchase decisions.

If it has favorable reviews, Facebook reviews statistics reveal that 4 out of five users are likely to trust a local business.

Source: RevLocal

Software Reviews Impact Over 98% Of All Purchasers

18 percent of software purchasers consider reviews to be a vital factor in the purchase procedure. Software reviews have no effect whatsoever on just 2% of consumers. Two-thirds of them read more than six reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra

Only 44% Of Local Companies Have Claimed Their Google My Business Listing

That's 56 percent of your competitors that aren't taking advantage of their listing.

While business listings on the significant review platforms are free, a remarkably low number of companies really utilize them.

Although we now understand why customer reviews are so effective, many businesses obviously don't.

Source: LsaInsider

15 Percent Of Visitors Don't Trust Businesses Without Any Online Reviews

No trust implies no interactions. 15% of potential customers won't even think about working with a company they can't discover opinions about.

Source: Statuslabs

63.6% Of Customers Visit Google To Read Reviews Of A Business

Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the end.

When it comes to trust, these online review statistics reveal the general popularity of a site can only go so far.

Source: Review Trackers

One-half Of All Of The Millennial's "Always" Read Online Reviews For Companies

Younger individuals understand the value of being informed. User-generated content has an unassailable impact on consumers.

They will recognize what they've been missing out on if businesses stop to think about the power of customer reviews over millennials. Older individuals are different though, just 6% of individuals aged 55 or older read reviews.

Source: Brightlocal

71% Of Millennials Search Customer Reviews Of Expert Services

More than half of all people in need of a professional service rely on online reviews.

According to online reviews statistics, 59% utilized online reviews to select a legal representative or a medical professional.

Younger people (age 18-35) are a lot more likely to employ an expert based on online reviews. Only 19% of millennials will consider hiring a legal representative without any.

Source: Thomson Reuters

The Majority Of People Aged 25 To 34 Gave Reviews

According to Statista, the more youthful generations are apparently the more vocal ones.

Source: Statista

90% Of Customers Require Less Than 10 Reviews To Form An Opinion About A Business

You know what people state about first impressions?

Users get their first impression of your businesses through reviews. Generally through less than 10 of them.

Consider asking your visitors to write one if you don't have reviews on your site.

Source: Martech Zone

53% Of Customers Expect Companies To Answer Back Within A Week To Negative Reviews

Online review stats show that 63% of consumer reviews stay without a reply. That's regrettable, because those businesses are losing clients that way.

Source: Review Trackers

If It Has Negative Reviews As Well, 52% Of Consumers Trust A Product More

We already discussed the negative and positive reviews and their result on consumers. However, all products have their faults, it raises red flags that possibly the reviews are fake if all of a products reviews are positive. Consumers expect to see some unfavorable reviews.

Source: Capterra

73% Of Consumers Think Written Reviews Are More Important Than Star And Number Scores

Online review data make it clear people aren't satisfied with scores alone.

Consumer reviews make the stats appear more genuine which is what the would-be customers are searching for. Nearly a 3rd of customers say composed reviews are the only feature that makes them believe the sites' reviews are beneficial and pertinent.

Source: Fan and Fuel

If They Were Asked, 77% Of Customers Would Give A Review

More than a 35% would post a review to inform others about their consumer experience and 24% would definitely direct their review to the company itself.

Over a 26% would want to post a review to assist other people with their decision making process.

Source: Podium