95% Of Unhappy Clients Will Return To A Company If A Business Deals With Problems Quickly And Effectively

Customers don't anticipate you to be perfect. They do expect you to resolve things when they go wrong. If there's absolutely nothing else a company can do to resolve a concern, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of United States Customers

24% of US shoppers consider reviews as 'incredibly influential'.

To show the significance of online reviews and scores, did you understand that 81 percent of customers will pay more for an item with reviews and those same clients are also ready to accept slower shipping times for such products.

Source: Turntonetworks

83 Percent Of Customers Don't Rely On Advertising

The standard channels to reach clients aren't as prominent as they utilized to be. Most users who no longer trust ads select to take notice of consumers' suggestions online.

Source: Statuslabs

15% Of People Don't Trust Businesses Without Online Reviews

No trust indicates no interactions. 15% of potential consumers won't even think about doing business with a business they can't find viewpoints about.

Source: Statuslabs

30% Of Clients Feel Favorable To A Business Which Responds To Online Reviews

Communicating with your customers creates trust. Even something as simple as reacting to their reviews and remarks can make them feel valued.

As you might expect, clients who feel this way are ready to spend more cash with a business.

Source: Statuslabs

Positive Reviews Motivate 68 Percent Of Customers To Use Local Businesses

Considering that the large bulk of consumers check out reviews, you would want yours to be inviting to brand-new clients, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

64% Of Americans Concur That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017

30 percent of consumers who check out client reviews, agree that it increases their purchasing confidence.

Businesses use the reviews to enhance their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

74 Percent Of Local Companies Have At Least 1 Google Review

A single review is far from adequate to improve your site's SERP ranking.

Looking at online scores statistics, we discovered that a business needs to have at least 40 reviews before buyers "Award" it with a star.

Source: Brightlocal

Online Reviews Affect 67.7% Of Customer Purchasing Decisions

More than 2 thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

53% Of Consumers Anticipate Businesses To Respond Within A Week To Unfavorable Reviews

Online review stats prove that 63% of client reviews stay without a response. That's regrettable, since those companies are losing consumers that way.

Source: Review Trackers

Only 6 Percent Of Consumers Do Not Trust Consumer Reviews At All

According to consumer review data, a massive 19% of customers constantly trust online reviews and never ever a make a purchase without reading reviews first.

Source: Statista