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71% Of Millennials Browse Customer Reviews Of Expert Services
Majority of all individuals in need of a professional service rely on online reviews.
According to online reviews statistics, 59% utilized online reviews to choose an attorney or a medical professional.
Younger people (age 18-35) are a lot more inclined to employ an expert based on online reviews. Just 19% of millennials will think about working with an attorney without any.
Source: Thomson Reuters
72 Percent Of Consumers Won't Take Action Unless They Read Some Reviews
Irrespective of how enticing your marketing is, you still require client reviews. There's no other way around it. Clients are still going to hear you out, but they rely on other individuals more.
Source: My Testimonial Engine
89% Of Clients Choose To Read Reviews On Their Mobile Phones
Be it through an app or a mobile web browser, people prefer to read reviews on their mobile devices.
Source: Statista
Almost All Consumers, Who Use Online Reviews, Read Them Early In The Purchasing Process
Let's say you want to buy a brand-new vehicle and there are a number of models which fit your requirements. How do you select the best one for you? Well, you read reviews.
With the help of other people, you manage to choose a model that works for you. That's how favorable reviews transform consumers into customers.
Source: Consumer Affairs
Clients Might Spend 31% More With A Business That Has Terrific Reviews
Focus on this fact. The better other users explain your product and services, the more cash you can charge and customer review stats reveal to us exactly just how much more.
Source: Martech Zone
Buyers Checking Out Reviews On A Mobile Device Are 127 Percent More Likely To Make A Purchase Than Desktop Users
Mobile users prefer to get things done much faster. Purchasing decisions are made quickly.
Online reviews are undoubtedly convincing, yet marketers have not necessarily come to appreciate the power of them.
Source: Martech Zone
More Than 4 Negative Reviews About A Company Or Product Might Reduce Sales By 70 Percent
One negative review is enough for 35% of a site's visitors to choose not to purchase. Three negative reviews can cost a business 59 percent fewer sales.
Obviously, they can be compensated by the sheer number of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee
The 86% of companies question the integrity of online reviews. Nonetheless, they realize the massive impact user rankings have on their business. Unfavorable consumer or staff member reviews can influence 90% of job seekers.
Source: Career Arc
49 Percent Of Customers Consider The Number Of Online Reviews As A Vital Consideration Of Their Buying Decision
Customers value not just the quality or nature of the reviews, however they consider their number and recency as well.
The share of customers, who focus on the number of reviews is presently at 46%.
Source: Brightlocal
Negative Reviews Can Improve Conversion By Up To 85%
It sounds insane, but negative reviews can be a positive factor for users to devote more time on your site. According to online review stats, individuals spend more than five times as long on a website when they read negative reviews.
When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. An overwhelming 95 percent suspect censorship or fabricated reviews if there aren't any negative ones.
Source: Reevoo
Google Accounts For 57.5% Of All Reviews Around The Globe
Google is in the lead here, followed by Facebook as a distant second.
Here's the online reviews distribution rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers