If A Company Takes Care Of Issues Rapidly And Efficiently, 95% Of Unsatisfied Consumers Will Go Back To A Business

Consumers do not expect you to be perfect. They do expect you to remedy things when they go wrong. If there is absolutely nothing else a company can do to fix an issue, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

Reviews Are The Most Essential Part Of The Purchase Decision For Over 90% Of US Clients

24% of US shoppers consider reviews as 'very influential'.

To show the importance of online reviews and scores, did you understand that 81 percent of consumers will pay more for a product with reviews and those exact same customers are also ready to accept slower shipping times for such items.

Source: Turntonetworks

A One Star Increase In Rating Can Lead To A 5% To 9% Increase In Business Revenue

Businesses that treat clients honorably usually flourish, review sites help make sure of that.

Source: Statuslabs

73 Percent Of Consumers Think Client Reviews Are More Vital Than Star And Number Scores

Online review data make it clear individuals aren't satisfied with scores alone.

Written reviews make the statistics appear more authentic which is what the potential clients are trying to find. Almost a third of customers say written reviews are the only function that makes them think the sites' reviews are relevant and helpful.

Source: Fan and Fuel

61% Of Regional Businesses Have A Typical Rating Of 4 To 5 Stars

Overall two thirds of businesses have good and awesome scores. Just 5% of companies have a ranking listed below three stars.

Source: Brightlocal

70% Of Consumers Choose To Find Out About A Business Through Short Articles And Reviews, Instead Of Advertisements

Ads are all well and good, however it's worth trying a different approach too. Reviews are by far the best method to discover the truth about a service or product.

Source: Statuslabs

53% Of Americans Consider Product Reviews And Ratings As The Most Essential Part Of Online Shopping.

Today's shoppers are smart and want the very best bang for their buck. It's no wonder that they consider checking out reviews as a big part of the buying decision.

Source: Statista

83% Of All Young People Were Invited To Post A Review Recently

Of those invited, 80% of consumers did submit a review. Overall, businesses have asked 66% of all consumers to post a review on their company.

Source: Brightlocal

Majority Of Customers Won't Use A Service If It Has Less Than A 4 Star Ranking

This stat is among many that show the importance of online ratings. Now that news of customer fulfillment travels this quick, keeping your clients pleased is more important than ever.

57 percent of customers have actually searched for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

11 percent looked only for organizations with a best five star score.

Source: Brightlocal

83 Percent Of Consumers Don't Trust Advertising

The standard channels to reach customers aren't as influential as they utilized to be. Many users who no longer trust advertisements select to take notice of clients' recommendations online.

Source: Statuslabs

95 Percent Of Travelers Read Online Reviews Prior To Reserving Travel Services

Leisure and business tourists alike read reviews to form an opinion. Business tourists read an average of 5 reviews vs. 6-7 for leisure tourists. 59percent of all tourists report that they check out reviews 'always' or 'extremely frequently'.

Source: Trust You

More Than Half Of Consumers Aged 25-34 Posted Reviews

According to Statista, the younger generations are unsurprisingly the more opinionated ones.

Source: Statista

Many Local Businesses Have An Average Of 39 Google Reviews

People like to share their experience after they've visited a supplier. Online review trends reveal individuals prefer to comment if they had a positive experience, instead of a mediocre or negative one.

Source: Brightlocal

88% Of Executives View Reputation Risk As A Leading Business Issue

Reputation management statistics show a business's reputation doesn't impact simply the customers. Prospective employees likewise look at rankings and take a look at reviews.

Source: Deloitte

Only 44% Of Local Businesses Have Actually Accepted Their Google My Business Listing

That's 56 percent of your competitors that aren't making the most of their listing.

While business listings on the major review platforms are totally free, a remarkably low number of businesses really make use of them.

Although we now know why client reviews are so effective, the majority of businesses apparently do not.

Source: LsaInsider

72% Of Consumers Will Not Take Action Before They Read Some Reviews

Irrespective of how enticing your marketing is, you still require consumer reviews. There is no skirting around it. Customers are still ready to hear you out, but they rely on other individuals more.

Source: My Testimonial Engine