88% Of Executives Regard Reputation Risk As A Top Business Issue

Reputation management statistics suggest a business's reputation doesn't affect simply the customers. Prospective employees likewise look at rankings and read reviews.

Source: Deloitte

A Lot Of Local Companies Have An Average Of 39 Google Reviews

People like to share their experience after they've gone to a supplier. Online review trends show people prefer to comment if they had a positive experience, rather than a average or unfavorable one.

Source: Brightlocal

Facebook Reviews Affect More Than 50 Percent Of Consumers' Purchasing Decisions

Facebook is presently the most popular social media which can likewise affect our buying preferences.

According to social reviews stats, Facebook affects more than half of users' purchase decisions.

Facebook reviews stats expose that 4 out of 5 users are most likely to trust a local business if it has favorable reviews.

Source: RevLocal

Negative Reviews Can Increase Conversion By Up To 85 Percent

It sounds insane, but negative reviews can be a positive factor for users to devote more time on your site. According to online review stats, people devote more than five times as long on a website when they check out negative reviews.

More than two-thirds of users trust reviews more when there are a mix of negatives and positives. A frustrating 95 percent suspect censorship or fabricated reviews if there aren't any negative ones.

Source: Reevoo

86 Percent Of Customers Would Consider Writing A Review For A Business

Your customers are your most important resource, and it's not only because of the cash they spend at your business. They will be prepared to share it if you provide them a great experience.

Source: Brightlocal

30% Of Clients Feel Positive About A Company Which Reacts To Online Reviews

Staying connected with your clients develops trust. Even something as simple as responding to their reviews and remarks can make them feel valued.

As you may expect, clients who feel this way are going to spend more money with a business.

Source: Statuslabs

91% Of Businesses Think The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Employee

The 86% of businesses doubt the integrity of online reviews. However, they realize the massive impact user rankings have on their business. Undesirable consumer or staff member reviews can influence 90% of job seekers.

Source: Career Arc

98 Percent Of Yelp's Visitors Purchased From A Business They Found On The Site

Generally, 142 million customers check out Yelp monthly. If you haven't declared your totally free Yelp business page, this is as good a time as any.

Source: RevLocal

Online Reviews Impact 67.7% Of Consumer Buying Decisions

More than two-thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

Only 44 Percent Of Local Companies Have Accepted Their Google My Business Listing

That's 56% of your competition that aren't taking advantage of their listing.

While business listings on the significant review platforms are free, a surprisingly low number of companies in fact make use of them.

Although we now know why customer reviews are so powerful, many businesses obviously do not.

Source: LsaInsider

Reviews Are The Third Most Prominent Ranking Element For Google's Local 3 Pack

Review signals (amount, variety, etc.) represent 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

If It Has Less Than A 4 Star Score, More Than Half Of Consumers Won't Utilize An Organisation

This stat is one of many that show the value of online rankings. Now that news of customer satisfaction travels this fast, keeping your clients pleased is more crucial than ever.

57 percent of customers have actually looked for business with more than 4 stars in 2018, which is up from 48% in 2017.

Furthermore, 11% looked only for services with a perfect five star rating.

Source: Brightlocal

53% Of Customers Expect Businesses To Answer Back Within A Week To Unfavorable Reviews

Online review statistics show that 63% of client reviews go on without a reaction. That's regrettable, since those businesses are losing clients that way.

Source: Review Trackers

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Organization

The star ranking is the first thing consumers see. Still, users focus on other aspects also, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a third of American customers.

Source: Statista

95% Of Disappointed Clients Will Return To A Company If A Company Takes Care Of Issues Rapidly And Effectively

Customers don't anticipate you to be perfect. They do anticipate you to remedy things when they go wrong. If there's absolutely nothing else a company can do to solve an issue, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

70% Of Customers Choose To Find Out About A Business Through Reviews And Short Articles, Rather Than Ads

Advertisements are all well and good, but it deserves trying a different approach too. Reviews are without a doubt the very best way to discover the truth about a product or service.

Source: Statuslabs

Consumer Reviews On Products Are Trusted Almost 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. People trust other peoples viewpoints before they ever trust what the maker states. The reason, manufacturers' descriptions are basically ads.

Source: Martech Zone