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77% Of Customers Don't Trust Reviews That Are Older Than 3 Months
Clients don't care how good your service or product was in the past. Because they are fresh and relevant, is part of why online reviews matter.
Consumers know businesses lose their touch all the time, which is why most of them consider older reviews irrelevant.
It is for this reason that businesses should to be continuously requesting reviews.
Source: Statuslabs
91 Percent Of Millennials Trust In Online Reviews As Much As Friends And Family
Online review statistics put consumers' reviews as the most trustworthy source of suggestions. Online reviews typically bring the very same weight as recommendations from friends and family.
Source: Brightlocal
64 Percent Of Americans Concur That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017
30% of customers who read customer reviews, concur that it increases their purchasing confidence.
Companies use the reviews to enhance their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
A Lone Business Review Can Lift Its Conversions By 10 Percent
Online review stats reveal user-generated material can do miracles in terms of conversions.
A single review can have a massive influence on your business.
A hundred reviews can boost your conversion rates by as much as 37 percent. Two hundred can supply a mind-blowing 44% increase.
Source: RevLocal
82% Of Customers Go To Review Websites Since They Want To Acquire A Service Or An Item And Want To Get The Truth About Business Products And Services.
Users come due to the fact that they have actually already formed a purchase decision. The majority of them (89%) purchase within a week of their visit.
Source: RevLocal
95% Of Dissatisfied Consumers Will Go Back To A Company If A Company Deals With Problems Rapidly And Efficiently
Customers don't expect you to be perfect. They do expect you to take care of things when they go wrong. If there is absolutely nothing else a business can do to deal with a concern, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
A One Star Increase In Rating Can Lead To A 5% To 9% Increase In Business Earnings
Businesses that treat clients fairly generally succeed, review websites help ensure of that.
Source: Statuslabs
73% Of Customers Think Written Reviews Are More Important Than Star And Number Ratings
Online review stats make it clear people aren't satisfied with ratings alone.
Client reviews make the stats appear more authentic which is what the would-be consumers are searching for. Nearly a 3rd of customers state written reviews are the only function that makes them believe the websites' reviews are helpful and pertinent.
Source: Fan and Fuel
Reviews Shared On Twitter Can Improve Revenues By 6.46 Percent
Online review data show that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo
89% Of Individuals Choose To Read Reviews Using Their Mobile Phones
Be it through an app or a mobile browser, people young and old prefer to read reviews on their phones.
Source: Statista
49 Percent Of Consumers Consider The Number Of Online Reviews As A Vital Consideration Of Their Purchasing Decision
Consumers value not just the quality or nature of the reviews, but they consider their number and recency too.
The share of clients, who take notice of the number of reviews is presently at 46%.
Source: Brightlocal