67% Of Customers Report Reviews Are A "Extremely Important" Factor When Choosing A Solution Provider

Reviews have a massive effect on their decision when customers have to choose a service provider.

Source: DemandGenReport

USA Consumers Consider "Product Performance" To Be The Most Helpful Detail In Product Reviews

They focus on different aspects of the shopping experience when individuals read reviews. But according to online review statistics, 60% of them are most thinking about the product's performance.

Client satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of USA clients.

Source: Statista

If It Has Unfavorable Reviews As Well, 52% Of Consumers Trust An Item More

We already discussed the negative and positive reviews and their result on consumers. However, all products have their faults, it raises red flags that maybe the reviews are fake if all of a products reviews are favorable. Consumers expect to see some negative reviews.

Source: Capterra

98% Of Yelp's Visitors Purchased From A Business They Discovered On The Site

Normally, 142 million customers visit Yelp on a monthly basis. If you have not claimed your complimentary Yelp business page, this is as great a time as any.

Source: RevLocal

53% Of Consumers Expect Companies To Respond Within A Week To Negative Reviews

Online review stats prove that 63% of client reviews stay without a response. That's regrettable, since those companies are losing consumers that way.

Source: Review Trackers

86% Of Customers Would Think About Composing A Review For A Business

Your consumers are your most important resource, and it's not just because of the cash they invest at your business. If you provide an excellent experience, they will be willing to share it.

Source: Brightlocal

83 Percent Of Consumers Do Not Trust Advertising

The standard channels to reach clients aren't as influential as they utilized to be. Most users who no longer trust advertisements pick to pay attention to consumers' suggestions online.

Source: Statuslabs

Google Accounts For 57.5% Of All Reviews Globally

As can be anticipated, Google is in the lead, followed by Facebook, TripAdvisor and others.

These are the online reviews distribution rankings:

Google at 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers

Software Application Reviews Impact Over 98 Percent Of All Buyers

18% of software application purchasers consider reviews to be a vital factor in the purchase procedure. Software application reviews have no effect whatsoever on only 2 percent of consumers. Two thirds of them read more than 6 reviews to make up their mind and 14 percent of them read more than 20 reviews.

Source: Capterra

Only 44 Percent Of Local Companies Have Actually Accepted Their Google My Business Listing

That's 56 percent of your competitors that aren't benefiting from their listing.

While business listings on the major review platforms are free, a surprisingly low number of companies in fact use them.

Although we now know why consumer reviews are so powerful, a lot of businesses apparently don't.

Source: LsaInsider

60% Of Consumers Consult Blog And Social Media Network Reviews On Their Mobile Phones Prior To Shopping

In-store purchasing is affected substantially by blogs and reviews on social media. With males being two times as likely to be influenced than ladies.

Reviews and score stats reveal individuals value the viewpoint of peers more than any other content.

Source: Collective Bias

83% Of All Younger Clients Were Asked To Give A Review Recently

Of those asked, 80% of consumers did post a review. In general, companies have asked 66% of all customers to submit a review on their business.

Source: Brightlocal

Majority Of Consumers Won't Use A Service If It Has Less Than A 4 Star Score

This stat is one of many that highlight the value of online ratings. Now that news of client satisfaction travels this quick, keeping your clients happy is more important than ever.

57 percent of consumers have looked for business with more than four stars in 2018, which is up from 48 percent in 2017.

Moreover, 11 percent looked only for organizations with a perfect five star ranking.

Source: Brightlocal

71% Of Millennials Browse Consumer Reviews Of Professional Services

Majority of all people in need of a professional service rely on online reviews.

According to online reviews statistics, 59% used online reviews to choose a legal representative or a doctor.

Younger people (age 18-35) are a lot more likely to employ a professional based upon online reviews. Only 19% of millennials will think about hiring a lawyer without any.

Source: Thomson Reuters

The Average Review Word Count Has Gotten 65% Shorter Since 2010

At the present time reviews are much shorter, simpler, and more straight to the point. The word count of a review in 2019 is equivalent to that of tweet on twitter.

Source: Review Trackers

15 Percent Of Buyers Do Not Trust Businesses Without Any Online Reviews

No trust means no interactions. 15 percent of potential clients will not even think about working with a company they can't discover opinions about.

Source: Statuslabs

91 Percent Of Millennials Trust In Online Reviews As Much As Family And Friends

Online review stats place customers' reviews as the most trustworthy source of recommendations. Online reviews usually bring the exact same weight as guidance from loved ones.

Source: Brightlocal

More Than Four Negative Reviews About A Business Or Service May Decrease Sales By 70 Percent

One negative review is enough for 35% of a site's visitors to decide not to purchase. 3 negative reviews can cost a business 59% less sales.

Obviously, they can be compensated by the large variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone