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Favorable Reviews Motivate 68 Percent Of Consumers To Choose A Local Business
Because the huge bulk of customers read reviews, you'd want yours to be appealing to new customers, right? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
95% Of Unhappy Clients Will Return To A Company If A Business Makes An Effort To Solve Issues Quickly And Efficiently
Clients don't expect you to be perfect. They do anticipate you to resolve things when they go wrong. If there is absolutely nothing else a company can do to solve an issue, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
77% Of Users Do Not Trust Reviews That Are Older Than Three Months
Clients don't care how great your service or product was in the past. Part of why online reviews matter is because they are relevant and fresh.
Consumers understand businesses lose their touch all the time, which is why the majority of them consider older reviews irrelevant.
It is for this reason that companies should to be constantly requesting reviews.
Source: Statuslabs
A Single Business Review Can Raise Its Conversions By 10 Percent
Online review stats show user-generated content can do miracles in terms of conversions.
A single review can have an enormous influence on your business.
A hundred reviews can boost your conversion rates by as much as 37%. Two hundred can offer a mind-blowing 44% increase.
Source: RevLocal
The Majority Of Local Businesses Have An Average Of 39 Google Reviews
People like to share their experience after they've gone to a supplier. Online review trends reveal individuals choose to comment if they had a positive experience, rather than a negative or average one.
Source: Brightlocal
Google Represents 57.5 Percent Of All Reviews All Over The World
Google is the clear winner as far as distribution goes, however they are not the only ones in the game.
These the online reviews circulation rankings:
Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.
Source: Review Trackers
Just 6% Of Consumers Do Not Rely On Consumer Reviews At All
According to client review data, a whopping 19% of customers constantly trust online reviews and never a buy without checking out reviews first.
Source: Statista
88% Of Executives Judge Reputation Risk As A Top Business Concern
Reputation management statistics indicate a company's reputation does not affect just the clients. Prospective team members also look at rankings and read reviews.
Source: Deloitte
Due To The Fact That They Desire To Purchase A Service Or A Product And Desire To Get The Truth About The Businesses Items And Services, 82 Percent Of Customers Visit Review Websites.
Review sites are places that customers go to get the truth about a business, product or service . Due to the fact that they have actually already formed a purchase decision, users come. The bulk of them (89%) buy within a week of their visit. And 29% do so in 24 hours.
Source: RevLocal
Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of US Customers
24% of US shoppers consider reviews as 'exceptionally influential'.
To highlight the importance of online reviews and ratings, did you understand that 81% of consumers will pay more for an item with reviews and those exact same clients are also willing to accept slower shipping times for such items.
Source: Turntonetworks
63.6 Percent Of Customers Go To Google To Check For Reviews Of A Business
Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the bottom of the list.
These online review statistics show the general appeal of a site can only presume when it concerns trust.
Source: Review Trackers
Customer Reviews On Products Are Relied On Practically 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other peoples opinions before they ever trust what the producer says. The reason, producers' descriptions are basically ads.
Source: Martech Zone
71% Of Millennials Search Consumer Reviews Of Expert Services
Majority of all people in need of an expert service turn to online reviews.
According to online reviews stats, 59% utilized online reviews to choose a lawyer or a medical professional.
Younger people (age 18-35) are much more likely to employ an expert based upon online reviews. Just 19% of millennials will think about working with a legal representative without any.
Source: Thomson Reuters
The Majority Of Consumers Aged 25 To 34 Wrote Reviews
According to Statista, the more youthful generations are plainly the more vocal ones.
Source: Statista
89% Of Shoppers Choose To Read Reviews Using Their Smart Devices
Be it through an app or a mobile web browser, individuals prefer to read reviews on their smart phones.
Source: Statista
Reviews Shared On Twitter Can Boost Revenues By 6.46 Percent
Online review stats show that reviews shared on Twitter, do more to grow sales than those on any other social network.
Source: Yotpo