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30% Of Customers Feel Positive About A Business Which Responds To Online Reviews
Communicating with your consumers builds their trust. Even something as basic as responding to their comments and reviews can make them feel valued.
As you might anticipate, clients who feel this way are more willing to invest more cash with a business.
Source: Statuslabs
53% Of Americans Consider Product Reviews And Scores As The Most Important Part Of The Online Shopping Experience In 2018.
Today's consumers are smart and desire the very best bang for their dollar. It's no wonder that they consider reading reviews as a huge part of the buying decision.
Source: Statista
Software Application Reviews Influence Over 98 Percent Of All Buyers
18% of software purchasers consider reviews to be a vital factor in the purchase process. Software reviews have no impact whatsoever on just 2% of customers. Two-thirds of them read more than 6 reviews to make up their mind and 14% of them read more than 20 reviews.
Source: Capterra
89% Of Clients Review A Businesses Reactions To Reviews
Not only do a lot of customers read the review replies, 30% of them highly value them. Almost 96% read the responses to their own reviews.
Source: Brightlocal
89% Of Individuals Like To Read Reviews On Their Mobile Devices
Be it through an app or a mobile internet browser, consumers prefer to read reviews on their mobile phones.
Source: Statista
88% Of Americans Reported That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronic Devices
Statistics reveal that reviews were more successful than TV ads at 37%, social networks at 23% and display ads at 49%.
Source: Statista
60% Of Consumers Consult Blog And Social Media Reviews On Their Mobile Devices Before Shopping
In-store purchasing is affected substantially by blogs and reviews on social networks. With males being twice as likely to be affected than ladies.
Reviews and score statistics show individuals value the viewpoint of peers more than any other material.
Source: Collective Bias
54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Organization
The star ranking is the first thing consumers see. Still, users take note of other elements too, like the amount, recency, length, and sentiment of reviews. Each of these alone affects more than a third of United States customers.
Source: Statista
88% Of Executives Regard Reputation Risk As A Leading Business Issue
Reputation management stats suggest a business's reputation does not affect simply the consumers. Prospective team members also look at ratings and read reviews.
Source: Deloitte
Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of USA Customers
24% of US shoppers consider reviews as 'incredibly influential'.
To show the significance of online reviews and ratings, did you know that 81% of customers will pay more for a product with reviews and those exact same clients are also happy to accept slower shipping times for such items.
Source: Turntonetworks
A Lone Business Review Can Lift Its Conversions By 10%
Online review statistics show user-generated material can do wonders in terms of conversions.
A single review can have a huge effect on your business.
A hundred reviews can increase your conversion rates by as much as 37%. Two hundred can offer a mind-blowing 44 percent boost.
Source: RevLocal