Over Half Of Customers Won't Utilize A Business If It Has Less Than A 4 Star Rating

This stat is one of lots of that highlight the significance of online rankings. Now that news of customer satisfaction travels this fast, keeping your consumers happy is more crucial than ever.

57% of consumers have looked for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

11 percent looked only for organizations with a best five star rating.

Source: Brightlocal

71% Of Millennials Search Consumer Reviews Of Expert Services

More than half of all people in need of a professional service rely on online reviews.

According to online reviews statistics, 59% used online reviews to choose a physician or a legal representative.

Young people (age 18-35) are a lot more likely to employ an expert based upon online reviews. Only 19% of millennials will consider working with an attorney without any.

Source: Thomson Reuters

Online Product Reviews About An Item Can Improve Its Conversion Rate By More Than 270%

User review stats show the purchase probability for a product with 5 reviews is 270% higher than the exact same product without reviews.

Source: Spiegel Research Center

77% Of Users Don't Rely On Reviews That Are Older Than 3 Months

Consumers don't care how good your product or service was in the past. Part of why online reviews matter is since they are fresh and relevant.

Consumers know businesses lose their touch all the time, which is why the majority of them consider older reviews unimportant.

It is for this reason that businesses should to be continuously requesting reviews.

Source: Statuslabs

Just 44 Percent Of Local Businesses Have Claimed Their Google My Business Listing

That's 56% of your competition that aren't benefiting from their listing.

While business listings on the major review platforms are totally free, a surprisingly low number of companies in fact use them.

Although we now know why customer reviews are so powerful, a lot of businesses obviously do not.

Source: LsaInsider

88% Of Americans Declared That Product Reviews Were The Most Prominent Factor When Buying Home Electronic Devices

Stats reveal that reviews were more beneficial than TV ads at 37%, social networks at 23% and display advertisements at 49%.

Source: Statista

Almost All Customers, Who Utilize Online Reviews, Read Them Early In The Buying Process

Let's say you wish to buy a brand-new car and there are numerous models which fit your criteria. How do you pick the best one for you? Well, you read reviews.

With the help of other customers, you manage to select a model that works for you. That's how positive reviews convert consumers into consumers.

Source: Consumer Affairs

54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Business

The star score is the first thing customers see. Still, users focus on other elements as well, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of United States customers.

Source: Statista

A One Star Boost In Score Can Result In A 5% To 9% Boost In Business Income

Businesses that treat consumers well normally flourish, review websites help make sure of that.

Source: Statuslabs

30% Of Consumers Feel Positive About A Business Which Answers Online Reviews

Communicating with your customers develops trust. Even something like reacting to their remarks and reviews can make them feel appreciated.

As you might anticipate, customers who feel this way are ready to invest more money with a company.

Source: Statuslabs

63.6 Percent Of Customers Visit Google To Read Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) behind.

These online review statistics reveal the basic popularity of a website can just presume when it concerns trust.

Source: Review Trackers