95% Of Dissatisfied Customers Will Go Back To A Business If A Company Takes Care Of Issues Quickly And Efficiently

Customers do not expect you to be perfect. They do anticipate you to take care of things when they go wrong. If there's absolutely nothing else a business can do to deal with an issue, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

86% Of Consumers Would Think About Writing A Review For A Business

Your customers are your most important resource, and it's not only because of the money they invest at your business. If you give them a great experience, they will be willing to share it.

Source: Brightlocal

Reviews Are The 3rd Most Prominent Ranking Factor For Google's Local 3 Pack

Review signals (amount, variety, and so on) represent 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

30% Of Clients Feel Positive About A Business Which Reacts To Online Reviews

Staying connected with your clients develops trust. Even something as simple as responding to their comments and reviews can make them feel valued.

As you might anticipate, customers who feel this way are ready to invest more cash with a company.

Source: Statuslabs

Negative Reviews Can Improve Conversion By As Much As 85 Percent

It sounds crazy, but negative reviews can be a positive factor for users to devote more time on your website. According to online review statistics, people devote more than 5 times as long on a website when they check out negative reviews.

When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. If there aren't any negative ones, a frustrating 95 percent suspect censorship or fabricated reviews.

Source: Reevoo

89% Of Customers Choose To Read Reviews On Their Cell Phones

Be it via an app or a mobile internet browser, consumers choose to read reviews on their phones.

Source: Statista

77% Of Buyers Don't Trust Reviews That Are Older Than Three Months

Clients don't care how good your service or product was in the past. Since they are relevant and fresh, is part of why online reviews matter.

Customers understand businesses lose their touch all the time, which is why the majority of them consider older reviews irrelevant.

It is for this reason that businesses should to be constantly requesting reviews.

Source: Statuslabs

More Than 4 Negative Reviews About A Business Or Service Might Reduce Sales By 70%

One negative review suffices for 35% of a website's visitors to decide not to purchase. 3 negative reviews can cost a business 59 percent less sales.

Naturally, they can be compensated by the large variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

67% Of Consumers Claim That Reviews Are A "Very Crucial" Factor When Selecting A Service Provider

Reviews have a massive effect on their decision when clients have to pick a solution provider.

Source: DemandGenReport

90% Of Customers Require Less Than 10 Reviews To Form An Opinion About A Business

You know what people state about first impressions, right?

Users get their impression of your businesses through reviews. Generally through less than 10 of them.

If you don't have reviews on your site, consider asking your visitors to write one.

Source: Martech Zone

The Typical Review Word Count Has Actually Become 65% Much Shorter Since 2010

Currently reviews are much shorter, simpler, and more straight to the point. The length of a review in 2019 is similar to that of tweet on twitter.

Source: Review Trackers

Most Local Businesses Have Approximately 39 Google Reviews

Individuals like to share their experience after they've gone to a supplier. Online review trends show individuals choose to comment if they had a positive experience, rather than a average or negative one.

Source: Brightlocal

Only 6 Percent Of Consumers Don't Rely On Consumer Reviews At All

According to client review statistics, a tremendous 19% of customers always rely on online reviews and never a buy without checking out reviews initially.

Source: Statista

15 Percent Of Clients Do Not Trust Businesses Without Any Online Reviews

No trust indicates no interactions. 15% of potential consumers will not even consider working with a company they can't discover viewpoints about.

Source: Statuslabs

54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Organization

The star ranking is the first thing customers see. Still, users pay attention to other aspects too, like the amount, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of USA customers.

Source: Statista

A Single Business Review Can Raise Its Conversions By 10%

Online review stats reveal user-generated material can do miracles in regards to conversions.

A single review can have a massive effect on your business.

A hundred reviews can increase your conversion rates by as much as 37 percent. 2 hundred can provide an astonishing 44% increase.

Source: RevLocal