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83% Of All Young People Were Asked To Submit A Review Recently
Of those asked, 80% of customers did give a review. In general, companies have actually asked 66% of all clients to submit a review on their business.
Source: Brightlocal
53 Percent Of Americans Consider Item Reviews And Rankings As The Most Vital Part Of The Online Shopping Experience In 2018.
Today's consumers are smart and want the best bang for their dollar. It's no wonder that they consider reading reviews as a huge part of the buying decision.
Source: Statista
89% Of Customers Review A Companies Feedback To Reviews
Not only do a lot of clients read the review replies, 30% of them highly value them. Nearly 96% read the reactions to their own reviews.
Source: Brightlocal
90% Of Clients Need Less Than 10 Reviews To Form A Viewpoint About A Business
You know what people state about impressions, right?
Users get their first impression of your businesses through reviews. Generally through less than 10 of them.
Consider asking your visitors to compose one if you do not have reviews on your website.
Source: Martech Zone
64 Percent Of Americans Agree That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017
30% of consumers who check out customer reviews, agree that it increases their purchasing confidence.
Companies utilize the reviews to enhance their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
More Than 4 Negative Reviews About A Business Or Service Might Decrease Sales By 70%
One negative review is enough for 35% of a site's visitors to decide not to buy. 3 negative reviews can cost a business 59% fewer sales.
Naturally, they can be compensated by the sheer variety of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
The Typical Review Word Count Has Actually Become 65% Much Shorter Since 2010
Presently reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is similar to that of a twitter tweet.
Source: Review Trackers
Software Reviews Impact Over 98 Percent Of All Purchasers
18% of software purchasers consider reviews to be an essential factor in the purchase procedure. Software application reviews have no impact whatsoever on just 2% of consumers. Two thirds of them read more than 6 reviews to decide and 14% of them read more than 20 reviews.
Source: Capterra
Google Represents 57.5 Percent Of All Reviews Across The Globe
Google remains in the lead here, followed by Facebook as a remote second.
These the online reviews distribution rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
30% Of Consumers Feel Comfortable With A Business Which Reacts To Online Reviews
Keeping in touch with your clients develops trust. Even something easy like responding to their reviews and comments can make them feel valued.
As you might expect, clients who feel this way are happy to invest more cash with a business.
Source: Statuslabs
Only 44% Of Local Businesses Have Claimed Their Google My Business Listing
That's 56% of your competitors that aren't taking advantage of their listing.
While business listings on the significant review platforms are totally free, a remarkably low number of businesses actually utilize them.
Although we now understand why customer reviews are so powerful, a lot of businesses apparently do not.
Source: LsaInsider
If It Has Less Than A 4 Star Score, More Than Half Of Consumers Will Not Use An Organisation
This stat is among numerous that highlight the value of online ratings. Now that news of customer complete satisfaction travels this quick, keeping your consumers happy is more important than ever.
57 percent of customers have actually looked for companies with more than four stars in 2018, which is up from 48 percent in 2017.
Moreover, 11 percent looked only for organizations with a best five star rating.
Source: Brightlocal