95% Of Unhappy Clients Will Go Back To A Company If A Business Makes An Effort To Resolve Problems Rapidly And Efficiently

Customers don't anticipate you to be perfect. When things go wrong, they do anticipate you to resolve things. If there is absolutely nothing else a business can do to fix an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

15 Percent Of Buyers Do Not Trust Businesses Without Any Online Reviews

No trust suggests no interactions. 15 percent of prospective customers won't even consider doing business with a business they can't discover viewpoints about.

Source: Statuslabs

Reviews Are The 3rd Most Influential Ranking Aspect For Google's Local 3 Pack

Review signals (amount, variety, and so on) account for 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

64 Percent Of Americans Concur That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017

30% of customers who read consumer reviews, concur that it increases their buying confidence.

Organizations utilize the reviews to enhance their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

89% Of Individuals Prefer To Read Reviews Using Their Cell Phones

Be it by means of an app or a mobile browser, individuals choose to read reviews on their cell phones.

Source: Statista

61% Of Local Businesses Have An Average Score Of 4 To 5 Stars

Generally two thirds of companies have outstanding and great ratings. Just 5% of businesses have a ranking below three stars.

Source: Brightlocal

Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of US Clients

24% of US buyers consider reviews as 'very influential'.

To illustrate the importance of online reviews and rankings, did you know that 81 percent of customers will pay more for a product with reviews and those very same clients are also happy to accept slower shipping times for such products.

Source: Turntonetworks

30% Of Customers Feel Comfortable With A Company Which Answers Online Reviews

Communicating with your clients creates trust. Even something easy like responding to their comments and reviews can make them feel valued.

As you might expect, customers who feel this way are more willing to invest more cash with a business.

Source: Statuslabs

Facebook Reviews Affect More Than 50% Of Consumers' Buying Decisions

Facebook is currently the most popular social network which can also affect our purchasing preferences.

According to social reviews stats, Facebook impacts more than half of users' purchase decisions.

If it has favorable reviews, Facebook reviews stats reveal that 4 out of five users are more likely to rely on a local business.

Source: RevLocal

60% Of Customers Consult Blog And Social Media Reviews On Their Mobile Devices Prior To Shopping

In-store shopping is affected substantially by blogs and reviews on social media. With males being two times as likely to be affected than women.

Reviews and rating statistics reveal people value the viewpoint of peers more than any other content.

Source: Collective Bias

67% Of Customers Suggest Reviews Are A "Very Important" Factor When Selecting A Service Provider

When customers have to choose a service provider, reviews have a huge impact on their decision.

Source: DemandGenReport

Reviews Published On Twitter Can Boost Online Sales By 6.46%

Online review data reveal that reviews shared on Twitter, do more to increase sales than those on any other social network.

Source: Yotpo

The Majority Of Best-selling Products Have A Typical Rating Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star ratings are suspicious. Somebody always has a little bit of a gripe. That's why it is abnormal to get perfect 5 star rankings. In some cases a lower ranking in fact helps your overall rating.

According to customer rating stats, conversion rates start to decrease as ratings rise above 4.7.

Source: Spiegel Research Center

Only 44 Percent Of Local Businesses Have Accepted Their Google My Business Listing

That's 56 percent of your competitors that aren't benefiting from their listing.

While business listings on the significant review platforms are totally free, a remarkably low number of businesses really utilize them.

Although we now understand why customer reviews are so powerful, most businesses apparently don't.

Source: LsaInsider

90% Of Visitors Require Less Than 10 Reviews To Form A Viewpoint About A Business

You understand what individuals state about impressions, right?

Users get their impression of your businesses through reviews. Typically through less than 10 of them.

Think about asking your visitors to write one if you do not have reviews on your site.

Source: Martech Zone