61 Percent Of Local Businesses Have An Average Rating Of 4 Or 5 Stars

Typically two-thirds of companies have exceptional and good rankings. Just 5% of businesses have a ranking listed below 3 stars.

Source: Brightlocal

Online Product Reviews About A Product Can Improve Its Conversion Rate By An Incredible 270%

User review stats reveal the purchase probability for an item with five reviews is 270 percent higher than the very same item without reviews.

Source: Spiegel Research Center

Reviews Posted On Twitter Can Improve Sales By 6.46%

Online review statistics show that reviews shared on Twitter, do more to grow sales than those on any other social media platform.

Source: Yotpo

The Typical Review Word Count Has Become 65% Shorter Since 2010

Lately reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is equivalent to that of tweet on twitter.

Source: Review Trackers

Reviews Are The Most Vital Part Of The Purchase Decision For Over 90% Of US Clients

24% of US shoppers consider reviews as 'exceptionally influential'.

To show the value of online reviews and ratings, did you understand that 81 percent of consumers will pay more for an item with reviews and those exact same consumers are also willing to accept slower shipping times for such items.

Source: Turntonetworks

Almost All Consumers, Who Utilize Online Reviews, Read Them Very Early In The Buying Process

Let's say you wish to purchase a new vehicle and there are numerous models which fit your requirements. How do you pick the very best one for you? Well, you read the reviews.

With the help of other customers, you manage to decide on one that works for you. That's how positive reviews transform consumers into consumers.

Source: Consumer Affairs

73 Percent Of Customers Believe Client Reviews Are More Important Than Star And Number Ratings

Online review stats make it clear individuals aren't pleased with ratings alone.

Customer reviews make the stats appear more genuine which is what the would-be clients are searching for. Practically a third of consumers state written reviews are the only feature that makes them believe the websites' reviews are appropriate and helpful.

Source: Fan and Fuel

91% Of Businesses Think The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Employee

The 86% of companies doubt the integrity of online reviews. However, they recognize the massive impact user scores have on their business. Undesirable consumer or employee reviews can influence 90% of job seekers.

Source: Career Arc

30% Of Customers Feel Positive About A Company Which Reacts To Online Reviews

Communicating with your customers creates trust. Even something easy like reacting to their reviews and remarks can make them feel appreciated.

As you might anticipate, customers who feel this way are more willing to invest more money with a business.

Source: Statuslabs

67% Of Customers Claim That Reviews Are A "Very Crucial" Factor When Choosing A Service Provider

When customers have to select a service provider, reviews have a huge influence on their decision.

Source: DemandGenReport

USA Shoppers Consider "Product Performance" To Be The Most Useful Information In Product Reviews

They focus on various aspects of the shopping experience when people read reviews. However according to online review statistics, 60% of them are most interested in the item's performance.

Client satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of American customers.

Source: Statista

Google Represents 57.5% Of All Reviews Around The World

Google is in the lead here, followed by Facebook as a far-off second.

Here are the online reviews distribution rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

If They Were Asked, 77% Of Customers Would Post A Review

More than a 35% would leave a review to educate others about their customer experience and 24% would definitely direct their review to the company itself.

Over a 26% would be willing to give a review to assist other individuals with their decision making process.

Source: Podium

95% Of Disappointed Customers Will Go Back To A Business If A Business Makes An Effort To Resolve Problems Quickly And Efficiently

Customers do not expect you to be perfect. They do expect you to take care of things when they go wrong. If there is absolutely nothing else a company can do to solve an issue, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday