52% Of Customers Rely On A Product More If It Has Negative Reviews Also

We already discussed the negative and positive reviews and their effect on customers. However, all products have their faults, if all of a products reviews are positive, it raises red flags that possibly the reviews are phony. Consumers anticipate to see some negative reviews.

Source: Capterra

Just 6% Of Customers Don't Rely On Consumer Reviews At All

According to customer review statistics, a tremendous 19% of consumers always trust online reviews and never ever a buy without checking out reviews initially.

Source: Statista

Customers Could Invest 31 Percent More With A Business That Has Excellent Reviews

Focus on this statistic. The better other users describe your services or product, the more money you can charge and customer review stats reveal to us exactly just how much more.

Source: Martech Zone

98 Percent Of Yelp's Site Visitors Purchased From A Business They Discovered On The Website

Usually, 142 million consumers visit Yelp monthly. If you haven't declared your complimentary Yelp business page, this is as great a time as any.

Source: RevLocal

83% Of Customers Do Not Trust Advertising

The traditional channels to reach consumers aren't as prominent as they utilized to be. Most users who no longer trust advertisements choose to take notice of customers' suggestions online.

Source: Statuslabs

71% Of Millennials Search Customer Reviews Of Expert Services

More than half of all individuals in need of a professional service rely on online reviews.

According to online reviews stats, 59% utilized online reviews to choose a physician or a lawyer.

Younger people (age 18-35) are a lot more inclined to hire an expert based upon online reviews. Only 19% of millennials will think about employing a lawyer without any.

Source: Thomson Reuters

77% Of Customers Would Definitely Leave A Review If They Were Asked

More than a 35% would leave a review to advise others about their customer encounter and 24% would definitely direct their review to the company itself.

Over a 26% would be willing to leave a review to assist other people with their choice making process.

Source: Podium

Online Item Reviews About An Item Can Increase Its Conversion Rate By More Than 270%

User review statistics reveal the purchase probability for a product with 5 reviews is 270 percent higher than the very same item without reviews.

Source: Spiegel Research Center

70% Of Customers Need To Read At Least 4 Reviews Before They Can Trust A Business

4 reviews may be too few. Most people read many more reviews to get a better idea of how the business is in fact doing. Don't depend upon that statistic alone.

Source: Brightlocal

Reviews Posted On Twitter Can Grow Revenues By 6.46%

Online review statistics reveal that reviews shared on Twitter, do more to increase sales than those on any other social media platform.

Source: Yotpo

53 Percent Of Americans Consider Item Reviews And Rankings As The Most Important Part Of The Online Shopping Experience In 2018.

Today's buyers are smart and desire the best bang for their buck. It's not surprising that that they consider reading reviews as a huge part of the buying decision.

Source: Statista

95% Of Unsatisfied Customers Will Return To A Company If A Company Takes Care Of Issues Rapidly And Effectively

Consumers do not expect you to be perfect. When things go wrong, they do expect you to deal with things. If there is nothing else a company can do to solve an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

60% Of Consumers Seek Advice From Blog And Social Network Reviews On Their Cell Phones Before Shopping

In-store shopping is affected significantly by blogs and reviews on social networks. With males being two times as likely to be influenced than women.

Reviews and rating data show individuals value the opinion of peers more than any other material.

Source: Collective Bias

91 Percent Of Millennials Trust In Online Reviews As Much As Friends And Family

Online review statistics position clients' reviews as the most trustworthy source of recommendations. Online reviews usually bring the same weight as recommendations from family and friends.

Source: Brightlocal

89% Of Customers Read A Businesses Feedback To Reviews

Not only do many shoppers read the review replies, 30% of them highly value them. Almost 96% read the responses to their own reviews.

Source: Brightlocal

Almost All Consumers, Who Use Online Reviews, Read Them Very Early In The Purchasing Process

Let's say you wish to purchase a new vehicle and there are a number of models which fit your criteria. How do you pick the very best one for you? Well, you read reviews.

With the help of other customers, you manage to pick one that works for you. That's how favorable reviews convert customers into consumers.

Source: Consumer Affairs