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53% Of Customers Expect Companies To Reply Within A Week To Negative Reviews
Online review statistics clarify that 63% of customer reviews remain without a response. That's regrettable, because those businesses are losing consumers that way.
Source: Review Trackers
49 Percent Of Consumers Consider The Quantity Of Online Reviews As A Vital Factor In Their Purchasing Decision
Customers value not only the quality or nature of the reviews, but they consider their number and recency too.
The share of consumers, who focus on the number of reviews is currently at 46 percent.
Source: Brightlocal
54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Company
The star score is the first thing consumers see. Still, users focus on other factors also, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a 3rd of US customers.
Source: Statista
More Than Four Negative Reviews About A Company Or Product May Decrease Sales By 70%
One negative review suffices for 35% of a website's visitors to decide not to purchase. 3 negative reviews can cost a business 59 percent fewer sales.
Naturally, they can be compensated by the sheer number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
A Solitary Business Review Can Raise Its Conversions By 10 Percent
Online review statistics reveal user-generated material can do wonders in terms of conversions.
A single review can have a massive effect on your business.
A hundred reviews can increase your conversion rates by as much as 37%. 2 hundred can provide an astonishing 44 percent boost.
Source: RevLocal
98% Of Yelp's Browsers Purchased From A Business They Discovered On The Website
Normally, 142 million consumers check out Yelp monthly. If you haven't declared your totally free Yelp business page, this is as good a time as any.
Source: RevLocal
82% Of Consumers Check Out Review Sites Since They Wish To Purchase A Service Or An Item And Want To Get The Truth About The Businesses Services And Products.
Review websites are locations that people go to get the truth about a business, service or product . Since they have already formed a buying decision, users come. The bulk of them (89 percent) buy within a week of their visit. And 29% do so in 24 hours.
Source: RevLocal
The Average Review Word Count Has Actually Gotten 65% Shorter Since 2010
As of late reviews are much shorter, simpler, and more straight to the point. The word count of a review in 2019 is typical to that of a tweet.
Source: Review Trackers
95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Services
Leisure and business travelers alike check out reviews to form a viewpoint. Business tourists check out an average of 5 reviews vs. 6-7 for leisure travelers.
Source: Trust You
71% Of Millennials Search Consumer Reviews Of Expert Services
More than half of all individuals in need of an expert service turn to online reviews.
According to online reviews statistics, 59% utilized online reviews to pick a doctor or an attorney.
Young people (age 18-35) are much more likely to hire an expert based on online reviews. Just 19% of millennials will consider working with a legal representative without any.
Source: Thomson Reuters
91% Of Millennials Rely On Online Reviews As Much As Friends And Family
Online review statistics place clients' reviews as the most reliable source of suggestions. Online reviews typically bring the same weight as recommendations from friends and family.
Source: Brightlocal
74% Of Regional Businesses Have At A Minimum, One Google Review
A single review is far from enough to enhance your website's SERP ranking.
Looking at online scores stats, we learnt that a company requires to have approximately 40 reviews before buyers "Award" it with a star.
Source: Brightlocal
Google Represents 57.5% Of All Reviews All Over The World
Google is the clear winner as far as distribution goes, however they are not the only ones in the game.
Here's the online reviews distribution rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
89% Of Shoppers Like To Read Reviews On Their Cell Phones
Be it through an app or a mobile internet browser, clients choose to read reviews on their mobile phones.
Source: Statista
Almost All Customers, Who Use Online Reviews, Read Them Early In The Purchasing Process
Let's say you wish to buy a new automobile and there are numerous models which fit your requirements. How do you pick the very best one for you? Well, you read the reviews.
With the help of other people, you quickly decide on one that works for you. That's how favorable reviews convert consumers into customers.
Source: Consumer Affairs