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89% Of Clients Browse A Companies Reactions To Reviews
Not only do the majority of shoppers read the review replies, 30% of them value them highly. Practically 96% read the responses to their own reviews.
Source: Brightlocal
Just 6 Percent Of Consumers Don't Trust Client Reviews At All
According to consumer review stats, a whopping 19 percent of consumers always rely on online reviews and never a buy without checking out reviews first.
Source: Statista
More Than Four Negative Reviews About A Company Or Product May Decrease Sales By 70 Percent
One negative review suffices for 35% of a site's visitors to decide not to purchase. 3 negative reviews can cost a business 59% less sales.
Naturally, they can be compensated by the sheer number of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
95% Of Disappointed Consumers Will Go Back To A Business If A Company Manages To Solve Problems Quickly And Efficiently
Customers do not anticipate you to be perfect. They do anticipate you to remedy things when they go wrong. If there's nothing else a business can do to fix a concern, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
82% Of Consumers Check Out Review Sites Because They Wish To Purchase A Service Or A Product And Want To Get The Facts About The Businesses Products And Services.
Users come because they have actually already formed a purchase decision. The majority of them (89%) buy within a week of their visit.
Source: RevLocal
15% Of Consumers Do Not Trust Businesses Without Online Reviews
No trust suggests no interactions. 15 percent of possible clients won't even consider doing business with a company they can't find opinions about.
Source: Statuslabs
Google Accounts For 57.5% Of All Reviews Throughout The World
Google is in the lead here, followed by Facebook as a far-off second.
These the online reviews distribution rankings:
Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.
Source: Review Trackers
Favorable Reviews Encourage 68% Of Customers To Choose A Local Business
Given that the vast bulk of customers check out reviews, you'd want yours to be appealing to new clients? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
Many Best-selling Products Have An Average Rating Of 4.2 To 4.7
You can't make everyone happy, which is why perfect 5 star ratings are suspicious. That's why it is unnatural to get perfect 5 star rankings.
According to consumer rating statistics, conversion rates start to decrease as ratings rise above 4.7.
Source: Spiegel Research Center
Reviews Published On Twitter Can Improve Online Sales By 6.46%
Online review data reveal that reviews shared on Twitter, do more to boost sales than those on any other social media platform.
Source: Yotpo
88% Of Executives Consider Reputation Risk As A Top Business Issue
Reputation management stats indicate a company's reputation doesn't affect just the consumers. Potential team members also look at rankings and read reviews.
Source: Deloitte
77% Of Buyers Don't Rely On Reviews That Are Older Than 3 Months
Clients don't care how good your product or service was in the past. Part of why online reviews matter is since they are relevant and fresh.
Customers know businesses lose their touch all the time, which is why the majority of them consider older reviews unimportant.
It is for this reason that businesses need to be continuously asking for reviews.
Source: Statuslabs
A Solitary Business Review Can Lift Its Conversions By 10%
Online review stats show user-generated content can do miracles in regards to conversions.
A single review can have an enormous influence on your business.
A hundred reviews can boost your conversion rates by as much as 37 percent. Two hundred can offer an astonishing 44% increase.
Source: RevLocal
61 Percent Of Local Businesses Have An Average Rating Of 4 To 5 Stars
Overall 2 out of 3 companies have excellent and great rankings. Only 5% of companies have a rating below three stars.
Source: Brightlocal