53% Of Customers Anticipate Companies To Reply Within A Week To Negative Reviews

Online review stats clarify that 63% of client reviews remain without a response. That's regrettable, because those businesses are losing clients that way.

Source: Review Trackers

60 Percent Of Consumers Consult Blog And Social Network Reviews On Their Cell Phones Before Shopping

In-store shopping is influenced considerably by blogs and reviews on social networks. With males being two times as likely to be influenced than ladies.

Reviews and rating data reveal people value the opinion of peers more than any other material.

Source: Collective Bias

If It Has Less Than A 4 Star Rating, More Than Half Of Consumers Won't Utilize A Service

This stat is among numerous that illustrate the importance of online scores. Now that news of customer satisfaction travels this fast, keeping your customers pleased is more important than ever.

57 percent of customers have looked for companies with more than four stars in 2018, which is up from 48 percent in 2017.

11% looked just for organizations with a best five star score.

Source: Brightlocal

A One Star Increase In Ranking Can Lead To A 5% To 9% Increase In Business Revenue

Businesses that treat consumers well generally prosper, review sites help make certain of that.

Source: Statuslabs

63.6% Of Customers Go To Google To Look For Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) at the bottom of the list.

When it comes to trust, these online review statistics reveal the general popularity of a site can just go so far.

Source: Review Trackers

Reviews Are The Most Vital Part Of The Purchase Decision For Over 90% Of American Clients

24% of US buyers consider reviews as 'exceptionally influential'.

To illustrate the value of online reviews and rankings, did you know that 81 percent of customers will pay more for an item with reviews and those exact same consumers are also going to accept slower shipping times for such products.

Source: Turntonetworks

Unfavorable Reviews Can Boost Conversion By Up To 85%

It sounds insane, however negative reviews can be a positive force for users to devote more time on your site. According to online review data, individuals spend more than 5 times as long on a website when they read negative reviews.

When there are a mix of positives and negatives, more than two thirds of users trust reviews more. An overwhelming 95% suspect censorship or faked reviews if there aren't any negative ones.

Source: Reevoo

If They Were Asked, 77% Of Customers Would Undoubtedly Submit A Review

More than a 35% would leave a review to notify others about their customer encounter and 24% would likely direct their review to the business itself.

Over a 26% would be willing to give a review to help other people with their decision making process.

Source: Podium

70 Percent Of Consumers Need To Read At Least 4 Reviews Before They Can Trust A Business

Four reviews may be too few. Many people read many more reviews to get an idea of how business is really doing. Don't depend on that fact alone.

Source: Brightlocal

88% Of Executives Regard Reputation Risk As A Top Business Concern

Reputation management stats indicate a business's reputation does not affect simply the clients. Prospective employees likewise look at rankings and read reviews.

Source: Deloitte

Google Accounts For 57.5 Percent Of All Reviews Throughout The World

Google is the clear winner as far as circulation goes, but they are not the only ones in the game.

These are the online reviews circulation rankings:

Google at 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

Consumer Reviews On Items Are Relied On Practically 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. Individuals trust other peoples opinions before they ever trust what the producer states. The reason, makers' descriptions are generally advertisements.

Source: Martech Zone

More Than 4 Negative Reviews About A Business Or Service Might Decrease Sales By 70%

One negative review suffices for 35% of a site's visitors to choose not to purchase. Three negative reviews can cost a business 59 percent less sales.

Obviously, they can be compensated by the large number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone