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71% Of Millennials Search Consumer Reviews Of Expert Services
Over half of all individuals in need of an expert service rely on online reviews.
According to online reviews statistics, 59% used online reviews to select a doctor or an attorney.
Young people (age 18-35) are much more likely to employ a professional based upon online reviews. Just 19% of millennials will consider working with a lawyer without any.
Source: Thomson Reuters
89% Of Clients Read A Companies Feedback To Reviews
Not only do most customers check out the review replies, 30% of them value them highly. Nearly 96% read the replies to their own reviews.
Source: Brightlocal
91% Of Millennials Trust In Online Reviews As Much As Family And Friends
Online review stats position clients' reviews as the most credible source of recommendations. Online reviews typically carry the same weight as suggestions from friends and family.
Source: Brightlocal
15% Of People Do Not Trust Businesses With No Online Reviews
No trust suggests no interactions. 15 percent of prospective consumers will not even consider working with a business they can't discover viewpoints about.
Source: Statuslabs
64% Of Americans Agree That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017
30 percent of customers who check out client reviews, concur that it increases their buying confidence.
Businesses utilize the reviews to enhance their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
95% Of Travelers Read Online Reviews Prior To Scheduling Travel Related Services
Leisure and business travelers alike read reviews to form an opinion. Business tourists check out approximately 5 reviews vs. 6-7 for leisure travelers. 59percent of all tourists report that they read reviews 'always' or 'really often'.
Source: Trust You
30% Of Clients Feel Comfortable With A Business Which Answers Online Reviews
Corresponding with your consumers establishes trust. Even something easy like responding to their reviews and remarks can make them feel valued.
As you might anticipate, customers who feel this way are going to spend more money with a business.
Source: Statuslabs
Many Local Companies Have An Average Of 39 Google Reviews
Individuals like to share their experience after they have visited a vendor. Online review trends reveal individuals choose to comment if they had a positive experience, rather than a negative or mediocre one.
Source: Brightlocal
67% Of Consumers Report Reviews Are A "Very Important" Factor When Choosing A Solution Provider
When customers need to select a service provider, reviews have a huge effect on their decision.
Source: DemandGenReport
Just 6 Percent Of Customers Don't Rely On Consumer Reviews At All
According to client review statistics, a whopping 19% of customers constantly trust online reviews and never ever a make a purchase without reading reviews.
Source: Statista
More Than 4 Negative Reviews About A Company Or Product Might Reduce Sales By 70 Percent
One negative review is enough for 35% of a website's visitors to choose not to purchase. 3 negative reviews can cost a business 59 percent fewer sales.
Of course, they can be compensated by the large variety of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
Unfavorable Reviews Can Boost Conversion By Up To 85 Percent
It sounds crazy, but negative reviews can be a positive factor for users to spend more time on your site. According to online review data, individuals devote more than 5 times as long on a website when they read negative reviews.
More than two thirds of users trust reviews more when there are a mix of negatives and positives. If there aren't any unfavorable ones, a frustrating 95 percent suspect censorship or faked reviews.
Source: Reevoo
90 Percent Of Visitors Need Less Than 10 Reviews To Form A Viewpoint About A Business
You know what people say about impressions, right?
Users get their impression of your businesses through reviews. Generally through less than 10 of them.
If you don't have reviews on your website, consider asking your visitors to compose one.
Source: Martech Zone