91 Percent Of Millennials Rely On Online Reviews As Much As Loved Ones

Online review statistics position consumers' reviews as the most credible source of recommendations. Online reviews typically bring the very same weight as recommendations from family and friends.

Source: Brightlocal

Facebook Reviews Affect More Than 50% Of Consumers' Purchasing Decisions

Facebook is presently the most popular social media which can likewise influence our buying decisions.

According to social reviews stats, Facebook affects over half of users' purchase decisions.

If it has positive reviews, Facebook reviews statistics reveal that 4 out of five users are most likely to rely on a local business.

Source: RevLocal

Positive Reviews Motivate 68% Of Consumers To Choose A Local Business

Because the large bulk of consumers check out reviews, you would want yours to be appealing to new consumers, right? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

95% Of Unhappy Clients Will Return To A Company If A Company Deals With Problems Rapidly And Effectively

Clients do not anticipate you to be perfect. When things go wrong, they do expect you to take care of things. If there's absolutely nothing else a company can do to fix an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

77% Of Users Don't Rely On Reviews That Are Older Than Three Months

Customers don't care how excellent your product or service was in the past. Due to the fact that they are fresh and relevant, is part of why online reviews matter.

Consumers understand businesses lose their touch all the time, which is why most of them regard older reviews unimportant.

It is for this reason that businesses should to be constantly requesting reviews.

Source: Statuslabs

73 Percent Of Customers Think Consumer Reviews Are More Important Than Star And Number Ratings

Online review data make it clear people aren't satisfied with ratings alone.

Customer reviews make the statistics appear more genuine which is what the potential customers are trying to find. Almost a 3rd of customers say written reviews are the only function that makes them believe the websites' reviews are useful and relevant.

Source: Fan and Fuel

If They Were Asked, 77% Of Clients Would Most Likely Give A Review

More than a 35% would do it to educate others about their customer experience and 24% would likely direct their review to the business itself.

Over a 26% would want to submit a review to help other individuals with their choice making process.

Source: Podium

54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Company

The star ranking is the first thing customers see. Still, users take note of other factors as well, like the amount, recency, length, and sentiment of reviews. Each of these alone affects more than a third of US consumers.

Source: Statista

Consumers Could Spend 31% More With A Business That Has Terrific Reviews

Pay attention to this statistic. The more detailed other users explain your services or product, the more money you can charge and customer review stats reveal to us precisely how much more.

Source: Martech Zone

60 Percent Of Customers Seek Advice From Blog And Social Media Network Reviews On Their Mobile Devices Prior To Shopping

In-store shopping is influenced significantly by blogs and reviews on social media. With males being two times as likely to be influenced than women.

Reviews and score data show individuals value the viewpoint of peers more than any other material.

Source: Collective Bias

90 Percent Of Consumers Require Less Than 10 Reviews To Form A Viewpoint About A Business

You understand what people say about first impressions?

Users get their first impression of your businesses through reviews. Generally through less than 10 of them.

If you do not have reviews on your website, consider asking your visitors to write one.

Source: Martech Zone