53% Of Consumers Expect Companies To Reply Within A Week To Negative Reviews

Online review statistics show that 63% of client reviews remain without a response. That's too bad, because those companies are losing clients that way.

Source: Review Trackers

Majority Of Customers Will Not Use A Service If It Has Less Than A 4 Star Rating

This stat is among many that highlight the significance of online scores. Now that news of consumer fulfillment travels this fast, keeping your clients delighted is more crucial than ever.

57 percent of customers have actually looked for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

Furthermore, 11% looked only for companies with a perfect five star rating.

Source: Brightlocal

49 Percent Of Customers Consider The Number Of Online Reviews As A Necessary Consideration Of Their Buying Decision

Consumers value not only the quality or nature of the reviews, but they consider their quantity and recency too.

The share of clients, who focus on the variety of reviews is currently at 46%.

Source: Brightlocal

88% Of Executives Consider Reputation Risk As A Top Business Concern

Reputation management statistics suggest a business's reputation does not impact simply the clients. Potential employees likewise look at rankings and read reviews.

Source: Deloitte

61% Of Local Businesses Have An Average Ranking Of 4 To 5 Stars

Typically 2 out of 3 businesses have outstanding and awesome scores. Only 5% of businesses have a score below three stars.

Source: Brightlocal

88% Of Americans Stated That Product Reviews Were The Most Influential Factor When Buying Home Electronic Devices

Stats reveal that reviews were more beneficial than TV ads at 37%, social media at 23% and display ads at 49%.

Source: Statista

Software Reviews Influence Over 98 Percent Of All Buyers

18 percent of software application buyers consider reviews to be an essential factor in the purchase process. Software reviews have no impact whatsoever on only 2 percent of customers. Two thirds of them read more than 6 reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra

More Than 4 Negative Reviews About A Company Or Service May Reduce Sales By 70 Percent

One negative review is enough for 35 percent of a website's visitors to decide not to purchase. 3 negative reviews can cost a business 59 percent fewer sales.

Obviously, they can be compensated by the sheer number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

53 Percent Of Americans Consider Product Reviews And Rankings As The Most Crucial Part Of Online Shopping.

Today's consumers are wary and want the very best bang for their dollar. It's not surprising that that they consider reading reviews as a big part of the buying decision.

Source: Statista

Only 6% Of Customers Do Not Trust Consumer Reviews At All

According to customer review stats, a massive 19 percent of customers constantly rely on online reviews and never ever a purchase without checking out reviews initially.

Source: Statista

Many Local Companies Have An Average Of 39 Google Reviews

Individuals like to share their experience after they have gone to a vendor. Online review trends show individuals choose to comment if they had a positive experience, instead of a negative or mediocre one.

Source: Brightlocal

91% Of Millennials Have Confidence In Online Reviews As Much As Family And Friends

Online review statistics put clients' reviews as the most credible source of suggestions. Online reviews typically bring the exact same weight as guidance from loved ones.

Source: Brightlocal

Unfavorable Reviews Can Boost Conversion By Up To 85 Percent

It sounds insane, however negative reviews can be a positive force for users to devote more time on your website. According to online review stats, people devote more than five times as long on a site when they read negative reviews.

When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. An overwhelming 95 percent suspect censorship or fabricated reviews if there aren't any negative ones.

Source: Reevoo

Customers Might Spend 31 Percent More With A Business That Has Excellent Reviews

Take notice of this statistic. The more detailed other users explain your service or product, the more cash you can charge and customer review stats reveal to us precisely how much more.

Source: Martech Zone

A One Star Increase In Score Can Lead To A 5% To 9% Boost In Business Earnings

Businesses that treat clients fairly generally prosper, review websites help make sure of that.

Source: Statuslabs

98% Of Yelp's Visitors Bought From A Business They Discovered On The Site

Typically, 142 million customers check out Yelp each month. This is as great a time as any if you haven't claimed your totally free Yelp business page.

Source: RevLocal