53% Of Consumers Expect Companies To Answer Back Within A Week To Unfavorable Reviews

Online review statistics clarify that 63% of consumer reviews stay without a reply. That's too bad, because those companies are losing consumers that way.

Source: Review Trackers

Software Application Reviews Impact Over 98% Of All Purchasers

18 percent of software application purchasers consider reviews to be an essential factor in the purchase process. Software application reviews have no effect whatsoever on just 2% of consumers. Two thirds of them read more than six reviews to decide and 14 percent of them read more than 20 reviews.

Source: Capterra

60% Of Customers Consult Blog And Social Network Reviews On Their Mobile Devices Prior To Shopping

In-store shopping is influenced considerably by blogs and reviews on social networks. With males being twice as likely to be influenced than women.

Reviews and score statistics show people value the viewpoint of peers more than any other material.

Source: Collective Bias

63.6 Percent Of Consumers Visit Google To Check For Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the end.

When it comes to trust, these online review statistics reveal the basic appeal of a site can just go so far.

Source: Review Trackers

Negative Reviews Can Boost Conversion By Up To 85%

It sounds insane, however negative reviews can be a positive driver for users to devote more time on your site. According to online review stats, individuals spend more than 5 times as long on a site when they check out negative reviews.

More than two thirds of users trust reviews more when there are a mix of positives and negatives. If there aren't any negative ones, a frustrating 95% suspect censorship or faked reviews.

Source: Reevoo

A Lot Of Best-selling Products Have An Average Rating Of 4.2 To 4.7

You can't make everyone happy, which is why perfect 5 star rankings are suspicious. Someone always has a bit of a gripe. That's why it is unnatural to get perfect 5 star ratings. In some cases a lower score actually helps your overall rating.

According to client rating stats, conversion rates start to decrease as ratings rise above 4.7.

Source: Spiegel Research Center

70% Of Customers Prefer To Find Out About A Business Through Reviews And Posts, Instead Of Advertisements

Ads are all well and good, but it's worth attempting a different approach as well. Reviews are by far the very best method to discover the truth about a service or product.

Source: Statuslabs

88% Of Executives View Reputation Risk As A Top Business Concern

Reputation management statistics suggest a business's reputation does not affect just the consumers. Prospective team members likewise look at rankings and read reviews.

Source: Deloitte

98 Percent Of Yelp's Browsers Purchased From A Business They Found On The Site

Normally, 142 million customers visit Yelp on a monthly basis. If you haven't declared your free Yelp business page, this is as great a time as any.

Source: RevLocal

Facebook Reviews Affect More Than 50% Of Customers' Purchasing Decisions

Facebook is currently the most popular social network which can likewise affect our buying preferences.

According to social reviews data, Facebook impacts more than half of users' purchase decisions.

Facebook reviews stats reveal that 4 out of 5 users are more likely to trust a local business if it has positive reviews.

Source: RevLocal

82 Percent Of Customers Go To Review Sites Since They Wish To Purchase An Item Or A Service And Wish To Get The Truth About Business Services And Products.

Users come because they have currently formed a purchase decision. The majority of them (89 percent) purchase within a week of their visit.

Source: RevLocal

Over Half Of Consumers Will Not Use A Company If It Has Less Than A 4 Star Score

This stat is among numerous that show the importance of online scores. Now that news of client satisfaction travels this fast, keeping your clients pleased is more vital than ever.

57 percent of consumers have actually searched for business with more than 4 stars in 2018, which is up from 48% in 2017.

Furthermore, 11 percent looked just for services with a perfect five star score.

Source: Brightlocal

Reviews Shared On Twitter Can Help Increase Sales By 6.46%

Online review data show that reviews shared on Twitter, do more to grow sales than those on any other social media platform.

Source: Yotpo

The Majority Of Local Businesses Have An Average Of 39 Google Reviews

People like to share their experience after they've visited a vendor. Online review trends show individuals choose to comment if they had a positive experience, rather than a average or negative one.

Source: Brightlocal

77% Of Customers Would Definitely Submit A Review If They Were Asked

More than a 35% would do it to notify others about their consumer experience and 24% would probably direct their review to the company itself.

Over a 26% would be willing to post a review to assist other individuals with their choice making process.

Source: Podium

Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of USA Customers

24% of US buyers consider reviews as 'very influential'.

To highlight the value of online reviews and rankings, did you know that 81 percent of consumers will pay more for an item with reviews and those very same clients are also ready to accept slower shipping times for such items.

Source: Turntonetworks

77% Of Clients Do Not Rely On Reviews That Are Older Than 3 Months

Consumers don't care how good your service or product was in the past. Because they are relevant and fresh, is part of why online reviews matter.

Customers understand businesses lose their touch all the time, which is why the majority of them consider older reviews unimportant.

It is for this reason that businesses need to be continuously asking for reviews.

Source: Statuslabs