95% Of Unsatisfied Customers Will Return To A Business If A Business Manages To Resolve Issues Rapidly And Effectively

Clients do not anticipate you to be perfect. They do anticipate you to remedy things when they go wrong. If there's nothing else a company can do to resolve a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

Reviews Are The 3rd Most Influential Ranking Aspect For Google's Local 3 Pack

Review signals (amount, variety, etc.) account for 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking factors go for the local 3 pack.

Source: Moz

Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of US Consumers

24% of US shoppers consider reviews as 'extremely influential'.

To illustrate the value of online reviews and scores, did you understand that 81 percent of customers will pay more for a product with reviews and those exact same customers are also happy to accept slower shipping times for such items.

Source: Turntonetworks

Majority Of Customers Will Not Utilize An Organisation If It Has Less Than A 4 Star Rating

This stat is among numerous that highlight the significance of online ratings. Now that news of client satisfaction travels this fast, keeping your clients pleased is more crucial than ever.

57% of customers have actually looked for companies with more than four stars in 2018, which is up from 48% in 2017.

Additionally, 11 percent looked just for organizations with a perfect five star score.

Source: Brightlocal

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Business

The star rating is the first thing consumers see. Still, users take note of other factors as well, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of US consumers.

Source: Statista

86 Percent Of Customers Would Consider Composing A Review For A Business

Your consumers are your most valuable resource, and it's not only because of the cash they spend at your business. If you provide a good experience, they will want to share it.

Source: Brightlocal

Facebook Reviews Impact More Than 50 Percent Of Customers' Buying Decisions

Facebook is presently the most popular social media which can also affect our buying preferences.

According to social reviews statistics, Facebook impacts more than half of users' purchase decisions.

Facebook reviews statistics reveal that four out of five users are more likely to trust a local business if it has positive reviews.

Source: RevLocal

More Than 4 Negative Reviews About A Business Or Service Might Decrease Sales By 70%

One negative review suffices for 35% of a website's visitors to decide not to purchase. 3 negative reviews can cost a business 59% fewer sales.

Obviously, they can be compensated by the sheer variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Since They Want To Purchase A Service Or A Product And Want To Get The Truth About The Businesses Products And Services, 82% Of Customers Visit Review Sites.

Review sites are locations that people go to get the facts about a product, business or service . Since they have actually already formed a purchase decision, users come. The bulk of them (89 percent) purchase within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal

73 Percent Of Consumers Believe Customer Reviews Are More Vital Than Star And Number Scores

Online review stats make it clear people aren't satisfied with scores alone.

Client reviews make the stats appear more genuine which is what the potential customers are searching for. Nearly a 3rd of customers say composed reviews are the only feature that makes them think the sites' reviews are relevant and helpful.

Source: Fan and Fuel

67% Of Customers Say Reviews Are A "Very Important" Factor When Picking A Service Provider

When consumers need to choose a service provider, reviews have a massive impact on their decision.

Source: DemandGenReport

70 Percent Of Consumers Choose To Discover A Business Through Reviews And Posts, Rather Than Ads

Advertisements are all well and good, but it's worth attempting a different approach too. Reviews are by far the best method to find the truth about a service or product.

Source: Statuslabs

Just 44% Of Local Businesses Have Claimed Their Google My Business Listing

That's 56% of your competition that aren't benefiting from their listing.

While business listings on the major review platforms are totally free, a surprisingly low number of companies actually make use of them.

Although we now know why customer reviews are so powerful, many businesses obviously don't.

Source: LsaInsider

88% Of Americans Reported That Product Reviews Were The Most Influential Factor When Purchasing Home Electronic Devices

Data reveal that reviews were more effective than Television advertisements at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

61 Percent Of Local Businesses Have A Typical Score Of 4 To 5 Stars

Generally two-thirds of companies have outstanding and awesome rankings. Only 5% of companies have a rating below 3 stars.

Source: Brightlocal

91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member

The 86% of businesses question the integrity of online reviews. Nonetheless, they understand the enormous impact user rankings have on their business. Undesirable client or staff member reviews can affect 90% of job seekers.

Source: Career Arc

90% Of Visitors Need Less Than 10 Reviews To Form An Opinion About A Business

You know what people say about impressions, right?

Users get their first impression of your businesses through reviews. Usually through less than 10 of them.

If you don't have reviews on your website, think about asking your visitors to write one.

Source: Martech Zone

Online Reviews Affect 67.7% Of Consumer Purchasing Decisions

More than two-thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz