If It Has Less Than A 4 Star Rating, More Than Half Of Customers Won't Use A Service

This stat is among numerous that illustrate the importance of online rankings. Now that news of client complete satisfaction travels this fast, keeping your customers delighted is more vital than ever.

57% of customers have looked for business with more than four stars in 2018, which is up from 48 percent in 2017.

Moreover, 11% looked only for services with an ideal five star score.

Source: Brightlocal

91% Of Businesses Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member

The 86% of businesses doubt the integrity of online reviews. Nevertheless, they recognize the massive impact user scores have on their business. Undesirable client or employee reviews can influence 90% of job seekers.

Source: Career Arc

Google Accounts For 57.5% Of All Reviews World Wide

Google is the clear winner as far as distribution goes, but they are not the only ones in the game.

These are the online reviews distribution rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers

More Than Four Negative Reviews About A Company Or Service Might Decrease Sales By 70%

One negative review suffices for 35% of a website's visitors to decide not to purchase. 3 negative reviews can cost a business 59% fewer sales.

Of course, they can be compensated by the sheer number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

The Majority Of Best Selling Items Have An Average Score Of 4.2 To 4.7

You can't make everybody pleased, which is why perfect 5 star rankings are suspicious. Someone always has a little a gripe. That's why it is abnormal to get perfect 5 star ratings. Sometimes a lower rating actually helps your overall rating.

According to customer rating stats, conversion rates begin to decrease as ratings rise above 4.7.

Source: Spiegel Research Center

Clients Might Invest 31% More With A Business That Has Great Reviews

Focus on this statistic. The more detailed other users describe your service or product, the more money you can charge and customer review stats show us precisely how much more.

Source: Martech Zone

Online Item Reviews About A Product Can Increase Its Conversion Rate By More Than 270%

User review statistics show the purchase possibility for an item with five reviews is 270 percent higher than the exact same product without reviews.

Source: Spiegel Research Center

49 Percent Of Customers Consider The Quantity Of Online Reviews As An Important Consideration Of Their Purchasing Decision

Consumers value not only the quality or nature of the reviews, but they consider their number and recency as well.

The share of clients, who pay attention to the variety of reviews is currently at 46%.

Source: Brightlocal

52% Of Consumers Rely On A Product More If It Has Negative Reviews Too

We already discussed the positive and negative reviews and their result on customers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that maybe the reviews are fake. People anticipate to see some unfavorable reviews.

Source: Capterra

83% Of All Younger Consumers Were Asked To Leave A Review Recently

Of those invited, 80% of customers did submit a review. Overall, businesses have asked 66% of all customers to post a review on their company.

Source: Brightlocal

82 Percent Of Customers Go To Review Websites Due To The Fact That They Want To Acquire A Service Or An Item And Wish To Get The Truth About The Businesses Services And Products.

Users come due to the fact that they have actually already formed a purchase decision. The bulk of them (89%) purchase within a week of their visit.

Source: RevLocal

A One Star Boost In Score Can Result In A 5% To 9% Boost In Business Earnings

Businesses that treat consumers well generally succeed, review sites help make sure of that.

Source: Statuslabs

The Typical Review Word Count Has Actually Gotten 65% Much Shorter Since 2010

Recently reviews are much shorter, easier, and more straight to the point. The length of a review in 2019 is equivalent to that of a twitter tweet.

Source: Review Trackers

71% Of Millennials Search Customer Reviews Of Expert Services

Over half of all people in need of an expert service rely on online reviews.

According to online reviews stats, 59% utilized online reviews to pick a medical professional or a legal representative.

Young people (age 18-35) are even more inclined to hire an expert based on online reviews. Only 19% of millennials will consider employing an attorney without any.

Source: Thomson Reuters

88% Of Executives Consider Reputation Risk As A Leading Business Issue

Reputation management statistics show a company's reputation doesn't impact just the customers. Prospective employees also take a look at ratings and take a look at reviews.

Source: Deloitte

A Lot Of Local Businesses Have An Average Of 39 Google Reviews

People like to share their experience after they have gone to a vendor. Online review trends reveal people prefer to comment if they had a favorable experience, rather than a negative or average one.

Source: Brightlocal