86% Of Customers Would Think About Composing A Review For A Business

Your customers are your most valuable resource, and it's not just because of the cash they spend at your business. They will be ready to share it if you offer them a good experience.

Source: Brightlocal

53% Of Consumers Expect Companies To Reply Within A Week To Negative Reviews

Online review stats prove that 63% of customer reviews stay without a response. That's too bad, since those businesses are losing customers that way.

Source: Review Trackers

Because They Want To Buy A Product Or A Service And Desire To Get The Truth About The Businesses Products And Services, 82 Percent Of Customers Check Out Review Websites.

Users come because they have actually already formed a purchase decision. The majority of them (89%) purchase within a week of their visit.

Source: RevLocal

83% Of All Young People Were Asked To Give A Review Recently

Of those asked, 80% of customers did post a review. Overall, businesses have asked 66% of all clients to give a review on their business.

Source: Brightlocal

64 Percent Of Americans Agree That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017

30 percent of consumers who read consumer reviews, agree that it increases their purchasing confidence.

Companies utilize the reviews to enhance their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

77% Of Clients Would Certainly Post A Review If They Were Asked

More than a 35% would post a review to educate others about their client encounter and 24% would undoubtedly direct their review to the company itself.

Over a 26% would want to post a review to help other people with their choice making process.

Source: Podium

More Than Half Of Customers Aged 25-34 Wrote Reviews

According to Statista, the younger generations are purportedly the more vocal ones.

Source: Statista

89% Of Buyers Choose To Read Reviews Using Their Cell Phones

Be it through an app or a mobile browser, consumers choose to read reviews on their mobile phones.

Source: Statista

Online Item Reviews About An Item Can Boost Its Conversion Rate By More Than 270%

User review stats show the purchase likelihood for an item with 5 reviews is 270 percent higher than the very same product without reviews.

Source: Spiegel Research Center

67% Of Customers Say Reviews Are A "Very Important" Factor When Picking A Solution Provider

When customers have to select a service provider, reviews have an enormous impact on their decision.

Source: DemandGenReport

72 Percent Of Consumers Will Not Take Action Before They Check Out Some Reviews

Irrespective of how alluring your marketing is, you still require client reviews. There's no way around it. Clients are still going to hear you out, but they rely on other people more.

Source: My Testimonial Engine

63.6% Of Consumers Check Out Google To Look For Reviews Of A Business

Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) at the end.

When it comes to trust, these online review stats show the basic popularity of a site can just go so far.

Source: Review Trackers

91% Of Companies Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Employee

The 86% of companies doubt the integrity of online reviews. Nevertheless, they understand the massive impact user rankings have on their business. Undesirable consumer or staff member reviews can affect 90% of job seekers.

Source: Career Arc

Reviews Are The Third Most Prominent Ranking Factor For Google's Local 3 Pack

Review signals (amount, diversity, etc.) represent 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking factors go for the local 3 pack.

Source: Moz